The UPS Store

Reviews

• VM

  Vaanshik Mahindroo

  Jan 24, 2026
  1.0
  Non cooperative staff
• LF

  Lisa Fairchild

  Jan 9, 2026
  5.0
  Keisha (I think that was her name) was so helpful and pleasant. She truly went above and beyond.
• NC

  nina cullen

  Dec 28, 2025
  5.0
  Great service.
• HC

  Henry chin

  Dec 26, 2025
  1.0
  I’ve had multiple negative experiences at this UPS Store, primarily due to the behavior of the man who appears to be the owner or manager. On December 24 around 9:00 AM, I was refused service for shipping a package solely because I did not have an ID. This is not UPS / The UPS Store policy for shipping a standard package, and no special or restricted service was involved. The refusal felt arbitrary and I was spoken to in a rude and dismissive manner. I am a person with a disability and have difficulty walking. During prior visits, I have felt uncomfortable at this location, and on this visit I felt disrespected and singled out. Regardless of intent, customers, especially disabled customers, should be treated with basic courtesy and professionalism. This location does not reflect the service standards expected of The UPS Store brand. I have submitted a formal complaint to corporate.
• SB

  Sandip Bhattacharjee

  Dec 19, 2025
  1.0
  Extremely Bad service. Wanted to ship my package which had a pre paid return label. They could not attach the label to the package and sent me back saying I should do that at home. The person at the store was very much rude. Went to another UPS store near Pimlico Dr. Pleasanton and they did it without any issues. Never ever going back to this store.

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