The UPS Store

Reviews

• AK

  Avneet Kaur

  Apr 21, 2026
  1.0
  DO NOT GET FINGERPRINTED FROM HERE! The customer service has been very poor. I originally went in about three weeks ago to complete a Live Scan fingerprinting, but the staff submitted the wrong form on their end. When I returned three weeks later after my company followed up with me, I was repeatedly told to come back on another day because their fingerprinting system was not working. I was also informed that the manager responsible for issuing reimbursements was on vacation, so nothing could be done at the time. I clearly explained that I am on a strict time crunch, but I have consistently been given unhelpful responses and no real solution.
• JB

  john brantley

  Apr 19, 2026
  1.0
  Once again, I find myself writing a negative review... To be clear, I only went to this particular UPS store out of convenience. I was working at the Starbucks across the parking lot when I needed to have some things printed. Let's start by saying whilst "helping" me, the black lady that "works" there told the customer behind me, "There's a Wait Right Here Until Called sign. You stand there unless you have a QR code. Then you can do it yourself over there." No matter the duties, she's still in the business of "Customer Service." It's her job to help the customers. Not tell them how they can help themselves. Now back to my incident... She asked if I needed my items printed in color or B&W. And yes. My mind went blank. But for her to put her hand on her hip and walk away like I was wasting her time was a bit too much. Then, when it came time to pay for my copies I paid with a debit card. She kept taking the card machine and pushing buttons. My transaction was declined. I paid with a Capital One debit card & when I inserted my card, your machine gave 2 "Capital One" offers. The first one will always decline the transaction. I don't know why. I think it has to do with the new partnership with Discover, and they're still working out the kinks. Sounds like something you should look into so it doesn't happen with other customers. The second one will complete the transaction. When I explained that to the lady she said, "That's on you." I tried to explain again & she said, "That's for you to know." First of all, if it's for me to know, why did she keep taking the card reader machine & pushing the buttons for me. The first time she did it, she declined the options to donate to a charity. How did she know I didn't want to donate? The second time she took the card machine was when she brainlessly selected the first "Capital One" option. Taking the card reader & pushing buttons with someone else's credit/debit card in it is bad enough, but to be rude when a customer is trying to educate her is just ridiculous. And judging by the turtle's pace at which she moves, it's safe to say she's not pushing buttons on the card reader to give me a swift transaction. It's more like she's in a hurry to get back to her day of being lazy. Train her in the art of friendly customer service or sack her.
• SS

  Shonna Sunn

  Apr 4, 2026
  4.0
  Friendly and helpful staff. Self service package return kiosk is great - user friendly, no lines and fast refund.
• AB

  Armika Berkley

  Apr 4, 2026
  3.0
  Store solid, left side door has been broken for what feels like years at this point. You may or may not be welcomed with a warm greeting but maybe that is an unreasonable expectation. Please come prepared as you will get nickel and dimed on any incremental costs, tape $1 per piece, need to print a table $5 per lable....
• CP

  Clayton Price-Brown

  Mar 6, 2026
  5.0
  Lisa is amazing! Not only are her customer service skills on point, she came out of the store and saved my mother and I from a crazy lady who was screaming at us at the top of her lungs because we forgot to put our disability placard. She told the woman “why are you screaming at my customers”. She did not engage but reminded the woman this is a place of business. She’s my Shero!

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