The UPS Store

2.9
47 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7276 in Pinole offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Pinole Vista Plaza.

Details

  • DeliveryNot available
  • Curbside pickupNot available
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
1556 Fitzgerald Dr, Pinole, CA
94564, United States

Hours

Reviews

2.9
47 reviews
5 stars
21
4 stars
1
3 stars
0
2 stars
4
1 star
21
  • KS
    karla SF
    2 days ago
    1.0
    This UPS store isn’t good as used too anymore. They got the self serving machines and the ups workers want you to use them for returns there is always some issue with those machines and this new guy that work in there is very very rude and unpleasant. The machine didn’t print my label and I asked for help he told me that I might did something wrong and I said I just pressed print, and then he said you should used the machine because this one isn’t printing, how would I know what is working or what is not. Then I asked him to print for me he had an attitude and got mad, I said I need my return receipt I returned 4 itens need to make sure I will have a proof, he started mumbling and don’t want to do it, my husband asked him again and he said then get your packages out of the box so I can check we did and he kept complaining about the way we placed the labels in there The. We adjusted and he finally printed the return receipt. He is very unprofessional and rude and this is not the first time he act like that with me or I see him doing with other costumers when I’m in there!
  • MB
    Mike Bike
    Dec 16, 2025
    1.0
    Dark skin woman was very controlling and abrasive. Boo. Sad to see.
  • PT
    Poker Tone
    Nov 29, 2025
    1.0
    I tried using the kiosk at this UPS Store, but it didn’t give me a tracking receipt, so I waited in line. The store was busy, and both I and the customer ahead of me experienced delays while staff focused on scanning packages instead of helping the next person. When I was finally helped, the process was quick, but the overall customer service felt disorganized. Not all UPS locations are like this, but this particular store hasn’t been a good experience for me. I’ll be taking my business to the FedEx a few blocks away instead.
  • ZN
    Z Ning
    Nov 26, 2025
    1.0
    Wow! Rude! Rude ! Rude !!!!! Especially the African American lady was extremely rude. I asked her a question and she looked at me, then lifted both the I don’t know shoulder with silence. A little heads up to this lady- if you not ready to provide customer service, please find a new job.
  • SS
    Samuel
    Nov 24, 2025
    1.0
    Horrible customer service. They charge for a piece of tape on a pre labeled box. This franchise location is one to avoid. I have never been asked to pay for a piece tape on a return label item.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7276 in Pinole offer?

The UPS Store #7276 in Pinole offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and computer access.