The UPS Store

Reviews

• JS

  Josh Sandhu

  Feb 11, 2026
  5.0
  I can’t say enough great things about this UPS Store, especially thanks to Jackson. From the moment I walked in, they were professional, friendly, and genuinely eager to help. Jackson went above and beyond to make sure my shipment was packed securely and handled with care, and incredibly efficient and knowledgeable, making the whole process quick and stress-free. They both took the time to answer my questions and made sure everything was done right. It’s rare these days to find customer service this consistent and thoughtful. Thanks to Jackson, this location is now my go-to for all shipping, printing, and business needs. Highly recommend—top-tier service every time!
• AK

  Anna Marie Karsant

  Jan 29, 2026
  5.0
  All of them are GREAT
• GL

  Graham Larue

  Jan 15, 2026
  1.0
  I almost never write reviews, but please learn from my mistake: I was not aware (until this experience) that UPS Store locations are franchises. I have generally had good experiences with the ones I've used, but I usually pre-print my labels in advance. I should have done so in this case. I shipped a fairly large package at this location (a framed picture, ~30x25x1), which needed to first be packed and boxed. The packing and boxing alone were ~$100 which—okay, sure, it was a large frame. Fair enough. But the woman there (maybe the owner/manager?) suggested I use 2-day air to send it to be "as safe as possible"...to the tune of > $700. Seven. Hundred. Dollars. I should have checked the prices online first, but I mistakenly thought they'd be roughly the same between online and in-store. If one assumes I decided to pay the exact same for the supplies and packing materials (which of course I could also have gotten cheaper elsewhere), they still charged me more than DOUBLE the price shown as the cheapest "ground" option online. Now, when they gave me the "ground" option in store, apparently it was for 3-day ground. That is listed online as a more expensive option (though still cheaper than what they charged me)—presumably, it's more expensive because it gets there sooner. However, I dropped the package off on a Sunday (1/11), and according to the online tracking, a label wasn't fully generated until Monday at 5:05 pm. The package didn't actually leave town until Tuesday 1/13 at 7:39 pm. The current arrival estimate shows next Tuesday 1/20, *9 days* after I dropped it off. To be fair, the store location itself obviously can't control delays in transit, but the delay in initial shipping is made much more difficult to swallow given that I could have printed my own label for the same exact travel time and paid $223 instead of ~$370. Perhaps that's why they include that big red stamp on the receipt. If you're in the area, I recommend trying your luck at a different location.
• AR

  Angus Richardson

  Nov 26, 2025
  5.0
  Easy package drop off and a pleasant conversation with the owner! Plus they had a good selection of holiday stamps in stock. Thank you!
• PS

  Paul Smith

  Apr 17, 2024
  5.0
  I've been using the UPS store for 3+ years and have always received excellent service. Under the prior ownership I had a few lost packages, but this new owner has things running smoothly. Great improvement of staff personnel also.

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