The UPS Store

Reviews

• CL

  Charles Li

  Apr 1, 2026
  2.0
  Be careful when returning an Amazon package to this store. Today, I returned a purchased item in the original box. However, the lady associate said that in order to return the item, the Amazon package needed to be in a shipping box. Amazon doesn't tell us that the item needed to be in a shipping box. Too tired to argue, I just paid $25 dollars because I had a rough day and didn't want to cause a scene. For fellow Pasadena residents, please don't make the same mistake I did. Avoid this franchisee store and bring your business elsewhere.
• MS

  Marlene Schram

  Jan 24, 2026
  5.0
  Very helpful, efficient and friendly staff. Tey make me feel welcome every time I come to their store.
• DS

  Dianna Silva

  Jan 13, 2026
  5.0
  Best UPS in Pasadena! My go to store because of Jailyne! She is the best! Amazing customer service I recommend this place because of her !
• MJ

  Marilynn Jones

  Dec 16, 2025
  5.0
  Jackie was very patient, offered best rate for delivery time and had a welcoming smile!
• BB

  Billy

  Nov 25, 2025
  1.0
  Advertised notary onsite, but they leave at 2 PM. Do not go here for notary services! False advertising!

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