Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 600 Lincoln Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
254 reviews
5 stars
54
4 stars
15
3 stars
11
2 stars
13
1 star
161
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some staff members received praise for their helpfulness and professionalism, many reviews highlighted issues with rudeness and unprofessional behavior from certain employees.
Long Wait Times
Numerous customers reported excessively long wait times, often citing understaffing as a major issue, with lines frequently extending beyond an hour.
Service Efficiency
Customers expressed frustration over the inefficiency of service, including lost packages, incorrect information, and a lack of accountability from staff.
Customer Service
Mixed reviews on customer service; some employees were noted for their kindness and assistance, while others were criticized for poor attitudes and lack of support.
Operational Issues
Frequent complaints about operational problems, including incorrect hours posted, lack of available forms, and inadequate staffing during peak times.
- JJJulia JelkesSep 6, 20251.0P O Box section should be open NOW at 5am. It states they 3:00am. Still closed. OMG what an unfortunate and inconvenience.
- ENEtoile NoireSep 3, 20251.0Horrible
- HHHannah HarsheAug 7, 20255.0I just had a phone call with a customer service representative named Denise at the Pasadena USPS and she was so delightful. She worked with me on my problem (missing package) and cared about it as if it were her own problem!
- ACAlex CatJun 14, 20255.0Called several times and no one answers the phone. Can someone put me in contact with a proper representative at this location?
- DTDr. TselaneMay 27, 20255.05 Stars – Supervisor Denise Romero Saved the Day What started as a frustrating and disappointing experience turned around thanks to Supervisor Denise Romero. I originally arrived at 10:52 AM and didn’t leave until 1:38 PM due to severe staffing issues—something upper management absolutely needs to address. Dozens of customers were waiting, and service was nearly nonexistent for long periods of time. However, Supervisor Denise Romero went above and beyond. She stayed in communication with me via telephone, listened to my concerns, and actively coordinated with her colleagues to make sure my issues were resolved. Her professionalism, care, and follow-through made all the difference. While the staffing situation is unacceptable, Denise truly exemplifies what excellent customer service looks like.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service at 600 Lincoln Ave, Pasadena?
This Post Office offers mailing and package shipping services, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a first-time U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can also take your passport photo with an appointment.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require an appointment via the online scheduler, though limited walk-in hours may be available at select locations.
What are the operating hours for this Post Office?
The Post Office is open Monday through Friday from 9:00 AM to 6:00 PM and on Saturday from 9:00 AM to 3:00 PM. It is closed on Sundays.
How can I obtain and access a PO Box at this location?
You can apply for a PO Box online or in person with two valid IDs and your application. Most USPS locations offer 24/7 lobby access to PO Boxes, though hours may vary.
How much does it cost to get a passport photo taken here?
The current fee for a passport photo at USPS is $15.
Are there other postal service locations near the United States Postal Service on Lincoln Ave?
Yes, nearby postal locations include US Post Office and Post Office-Pasadena, providing additional options for mailing and postal services.
Are there transportation options near the Post Office to help me get there?
While specific transit options are not listed, nearby landmarks like Mt. Wilson Observatory and retail stores such as Vons suggest the area is accessible; local transit and car rental services like Enterprise Rent-A-Car nearby can assist your visit.
What nearby places can I visit before or after my visit to the Post Office at 600 Lincoln Ave?
You can explore nearby attractions such as Mt. Wilson Observatory for sightseeing, restaurants like Vero's Restaurant for dining, or visit cultural spots like Pasadena Japanese Cultural Institute.
Are there businesses nearby that provide additional services if needed during my visit?
Yes, nearby you can find services such as plumbing at Dimit Plumbing, automotive repairs at Pioneer Auto Glass Center Pasadena CA, and professional services like Career Development and legal help at Jumpstart Law Firm.