United States Postal Service

2.2
258 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 600 Lincoln Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
600 Lincoln Ave, Pasadena, CA
91109, United States

Hours

Reviews

2.2
258 reviews
5 stars
56
4 stars
15
3 stars
11
2 stars
13
1 star
163

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Many reviews highlighted severe understaffing, leading to long wait times and frustration among customers.

Customer Service

While some employees received praise for their helpfulness, others were criticized for rudeness and unprofessional behavior.

Operational Inefficiency

Customers frequently reported delays and inefficiencies in service, including lost packages and poor communication.

Inconsistent Hours

Several customers noted discrepancies in posted hours and actual service availability, causing further inconvenience.
  • GR
    Gail R
    Dec 24, 2025
    1.0
    This is the most awful government office. There is 1 staff person usually serving a very long line. It feels like hell waiting patiently for service as the minutes slowly tick away… I highly recommend avoiding it.
  • DG
    Daniel Gorman
    Dec 10, 2025
    5.0
    Went to this location to track down a package that had been delivered to the wrong address. The line was LONG, people were frustrated, and some were taking it out on the one guy working the counter. By the time it was my turn, it was clear he wasn’t going to be able to help locate my package — no big deal, he seemed new and we’ve all been there. Then Denise Romero came out from the back. Calmly, in the middle of all the chaos, she asked for my information and tracking number and said she’d look into it and give me a call with an update. Honestly, my first thought was, “riiiiight… there’s no way I’m getting a call about this.” But sure enough, she called two days later — on a SUNDAY, her day off — to update me. She told me she had gone into the post office, opened up, and found my package herself. She said I could pick it up Monday at 9 a.m., or she’d try to have a driver deliver it that day. And about three hours later, the package was delivered… on a SUNDAY. I’ve never had this level of service from any business, let alone the post office. GIVE THIS LADY A RAISE.
  • VQ
    victor quiroz
    Nov 25, 2025
    1.0
    Waited 45 minutes in line at Will call just so they can tell me they couldnt help me .
  • JJ
    Julia Jelkes
    Sep 6, 2025
    1.0
    P O Box section should be open NOW at 5am. It states they 3:00am. Still closed. OMG what an unfortunate and inconvenience.
  • EN
    Etoile Noire
    Sep 3, 2025
    1.0
    Horrible

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.