FedEx Office Print & Ship Center

Reviews

• CA

  Cathy A.

  1 day ago
  1.0
  FedEx has the worst customer service in the business. They DAMAGE PACKAGES ON PURPOSE and then refuse to reimburse for the damages. Only use FedEx if you hate your customers.
• KD

  Kaui DeMarzo

  Mar 30, 2026
  1.0
  I would give Fed Ex at the California Avenue, Palo Alto location ZERO stars if I could. I so rarely write negative reviews because not only to negative experiences often fail to reach the point where I want to spend more energy on them, but also I like to off-set what I believe is to be a strong negative bias in reviews. All of this being said, Fed Ex has 100% earned a lifelong ban from any of my business. Period. Read on to see why. In February, I mailed a package 2 day to NYC from the California Avenue in Palo Alto CA store. No ID was requested. I paid by google pay on my phone. The very next day, I mailed another package 2-day fed ex to the same address in NYC, but I was told both by the Menlo Park CA office and the Calif Ave office that I needed to show an ID if I didn't have an account, despite my being able to ship a package with no ID and no account the previous day. The package was important so I opened an account and the Menlo Park store was very helpful in getting the package out. Last Wednesday (March 25) I was at the California Ave store wanting to ship something overnight to Honolulu, HI. I said I had an account. The person helping me (the manager of the store according to his nametag) said I had to give him an account number. I asked if we could look up the account number any other way and he said "No. We do not look up account numbers for your privacy protection." WOW. I had an ID so I shipped the package by showing my ID but the idea that I MUST either show an ID OR have an account that Fed Ex will absolutely NOT help me look up is absolutely ridiculous. The requirement of an ID is a violation of privacy already. Neither UPS nor USPS require an ID to ship a package. Further, refusing to look up my account even with my ID in hand is plain mean-spirited and lazy. The policies of Fed Ex are ridiculous to the extreme and absolutely not in line with UPS or USPS. I will *never* send anything via Fed Ex again. Period. I am still steamed about this series of events.
• CB

  Consuelo Beck-Sague

  Mar 21, 2026
  5.0
  Great help, great staff, excellent support for geeks and beginners both.
• AK

  Anna Kistner

  Feb 25, 2026
  1.0
  Horrible staff!
• MH

  manu handa

  Dec 4, 2025
  1.0
  Worst customer service. Highly unmotivated staff, reluctant to help. Typical like other FedEx stores.

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