Brand Certified
The UPS Store
3.0(132 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
2625 Middlefield Rd, Palo Alto, CA
94306, United States
Certified by The UPS Store • Mar 01, 2026
(650) 327-7147
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/ca/palo-alto/2625-middlefield-rd
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4562 in Palo Alto offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Midtown Shopping Ctr - South Of Oregon Expressway, Near Walgreens.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
3.0
132 reviews
5 stars
55
4 stars
11
3 stars
2
2 stars
5
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude and unhelpful staff, while a few praised the service as friendly and efficient.
Pricing Issues
Numerous reviews mention high and unexpected charges for services, particularly regarding packaging and shipping, leading to customer frustration.
Operational Efficiency
Customers frequently noted long wait times and inefficiencies in service, particularly during peak hours, contributing to a negative experience.
Policy Confusion
Several reviews highlighted confusion and dissatisfaction with store policies, especially regarding acceptable packaging for returns, which led to refusals of service.
- SJSahil JainFeb 20, 20265.0Always a great service! I have been coming here for a few months now!
- FFF FFeb 16, 20261.0Service is very bad. The younger workers are not proactive and lazy. only active person I see working is the older lady, how ironic. Please don't waste your time coming to this location, prices here is also ridiculous.
- BMBrian MFeb 14, 20262.0Always long wait. Expensive mailbox. Want extra money even for a foot long of taping.
- EMErik MayfieldJan 22, 20261.0The staff were rude and unhelpful. Told me I couldn't ship a package in a Manufacturer's box, I asked why, they never explained and just said all ups stores do this. They then tried to get me to buy a 5$ plastic bag. I walked away and research that the package I am trying to send is in fact compliant with ups shipping policy. I would not recommend using this store and would recommend sending packages through FedEx instead.
- ZBzariah bettenJan 11, 20265.0I have had nothing but the best customer service at this store and trust me qhen I say I've used pretty much all of the services offered and have nothing to complain about! Keep up the good work. Good customer service is very few and far between but this store has it!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Palo Alto offer?
The UPS Store #4562 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and more.
What are the regular business hours of The UPS Store in Palo Alto?
The store is open Monday to Friday from 8:30 AM to 6:30 PM, Saturday from 9:30 AM to 5:30 PM, and Sunday from 11:00 AM to 4:00 PM.
Is The UPS Store open on Sundays?
Yes, the store is open on Sundays from 11:00 AM to 4:00 PM, though hours may vary on holidays.
Are there any holiday closures I should be aware of?
Yes, The UPS Store will be closed on November 27, December 25, December 31, January 1, and January 19. On other holidays, hours may vary or remain regular.
What payment options does The UPS Store accept?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Where is The UPS Store located?
The UPS Store is located at 2625 Middlefield Rd, Palo Alto, CA 94306, inside Midtown Shopping Center, south of Oregon Expressway, near Walgreens.
Can I find professional printing services nearby The UPS Store?
Yes, Cancer Commons, which offers printing services and community support, is located nearby, making it convenient if you need additional printing or related services.
Are there places to relax or get refreshments near The UPS Store?
Baskin-Robbins ice cream shop is nearby, perfect for a refreshment stop before or after your visit to The UPS Store.
How can nearby services like WEC & Associates benefit customers visiting The UPS Store?
WEC & Associates is a nearby real estate and land surveying professional service, which could be beneficial for customers handling property documents alongside their shipping or printing needs at The UPS Store.
Does The UPS Store provide mailbox rental services?
Yes, The UPS Store offers mailbox rentals and mail/package receiving services to handle your mail securely and conveniently.
Brand Certified Facts from The UPS Store
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