The UPS Store

3.7
122 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6916 in Palm Springs offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Amado And Palm Canyon Dr..

Details

  • DeliveryNot available
  • Curbside pickupAvailable

Location

The UPS Store
301 N Palm Canyon Dr, Palm Springs, CA
92262, United States

Hours

Reviews

3.7
122 reviews
5 stars
76
4 stars
4
3 stars
2
2 stars
9
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff performance is mixed; while some customers praised friendly and helpful service, others reported rudeness and unhelpfulness.

Efficiency

Many customers appreciated the quick service and efficiency of the staff, especially during busy times.

Service Issues

Several reviews highlighted issues with lost packages, incorrect charges, and poor communication regarding services.

Cleanliness and Environment

The store is generally noted for being clean and well-organized, contributing to a pleasant customer experience.

Pricing Concerns

Customers expressed dissatisfaction with high prices for services and packaging materials, with some feeling overcharged.
  • MS
    Marlene Swanegan
    Dec 10, 2025
    1.0
    They advertise that they duplicate CD’s but when I called them they said they don’t do it. They should remove this from their website if they don’t have the service!
  • BH
    Betty Ham
    Dec 8, 2025
    1.0
    Staff unhelpful. Lost pkgs and do not tell you pkgs are lost. If we wouldn't of call regarding pkg, we would be still waiting for it. Pkgs arrived in P.S. since November. Now we have to file a claim to get our money back and it's gonna take a while. Christmas is going to suck for the kids.
  • DB
    David B.
    Dec 2, 2025
    5.0
    Staff is efficient and that can be most impactful but I find it hard not to mention Chris, who assisted me with printing, signing some personal docs and getting stamps to mail my stuff out. It was very valuable to have him service my request and ill frequent for that alone.
  • DB
    Daniel Bogard
    Dec 2, 2025
    1.0
    Terrible service. Mark was completely rude and unhelpful. We walked into the store and was not greeted, the place was a madhouse. Finally, Mark looked at us, that's it, a look. I said I would like to ship a picture, I had the picture in a frame no glass. He then said, "you want it boxed?" That really seemed to irk him. Then he wanted my ID, I was like heres my husband's. It was just a rediculous experience all around. So this was Tuesday, December 2 at around 3pm. Well, today is Friday and I just received confirmation that the package has been picked up and will be delivered two days later than they said in the store. If they were that backed up, they should have just said so. I included the label creation and the date picked up below.
  • JC
    Jenny Cella
    Nov 4, 2025
    5.0
    Mark saved the day!! We were leaving Palm Springs on Sunday and our package was in limbo.. Mark spoke to the UPS warehouse and they agreed to let us come and pick it up over the weekend, which really proved they all went above and beyond to help us out. 10/10!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6916 in Palm Springs offer?

The UPS Store #6916 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.