FedEx Ship Center

Reviews

• DS

  Dominic S

  2 days ago
  1.0
  Someone at this location stole my package. Fedex CAN and WILL steal and dispose of your packages, and there is NOTHING you can do about it. Bit of a read but I have had the worst experience with a company in my entire life. • On November 23 2025, my partner lost her phone 14 ProMax at an NFL game in LA. • The next day we left for Palm Springs, continuing our vacation. • That night the person who found the phone reached out. We agreed I would send a prepaid overnight Fedex label to them. • On November 25th the person went to a local Fedex location and dropped the package off. Tracking ID: 886370149245 • Nov 26th the package arrived in Palm Springs and we stopped getting updates. • We, nor the person who shipped the package could get any updates via Fedex. • As we were leaving on the 1st of December, we did not think the package could make it. • On Nov 28th we were given a case number: 489461 and a case agent. Demetria, • We and the person who dropped the package called every single day for 3 weeks, leaving voicemail after voicemail for the case manager. • Almost a month later, she finally returned our calls. Asked for more information, I clarified the story and what happened. She told us that she would escalate this and send the package back to the sender, which is fine, we just want the phone back and not in FedEx’s possession. We can figure out next steps later. • In Mid-January 2026, I received a call from FedEx asking us about the case, I explained that we were still waiting for a call back from our case manager. They seemed shocked and promised that they would call the team handling our package and call me back. • They called me back a few minutes later and said all we had to do was get the person who dropped the package off to call the case manager and tell her to return to sender. • They called the case manager and was informed that the packaged was disposed of. No warning, not communication, that’s it the package is gone. • Furious I began calling Fedex for the next few weeks to get clarification. Nobody could tell me anything. • On Feb 6th 2026 I finally got to the “department escalation team” • They informed me that the package was not destroyed, as the package needs to be scanned before it’s disposed of. • They told me that they would personally look into this and get my package retuned to sender. Case number: C-224295102 Ref-50966 • On Feb 13th 2026, I received an email stating “We sincerely apologize for not meeting your expectations regarding your recent shipment. We understand how important this package is to you, and we regret any inconvenience this may have caused. Despite exhausting our research efforts, we've deemed package recovery unlikely and has been disposed of.” That’s it, they never communicated with us, they disposed of my partners Iphone 14 ProMax that had countless memories on it (some backed up, some now). And there is nothing we can do. This is a warning to NEVER trust or use Fedex for anything. A total incompetent company that is rotten from the top to the bottom.
• JK

  Jake King

  Feb 3, 2026
  1.0
  can somebody please do a proper delivery? my business has 2 big front doors at the front and river decides to go to the back roll up gate for a little package and does not even attempt the front of the building? please
• MJ

  MARK JOHNSON

  Jan 22, 2026
  1.0
  Every time something is delivered by them lately it says no later than 2:40 p.m. yet stuff comes at 6:00 or 7:00 at night I need the discipline or retrain the driver for my area
• CM

  Cranges Mcbasketball

  Dec 16, 2025
  1.0
  One of the drivers at THIS location named William, delivered my package to the wrong address.. This is not the first time and I always lose money because these drivers dont know how to do their job correctly. All they tell me everytime i call is " the driver is trying to retrieve the package" I know its long gone at this point. Now I cant get a refund because its been " delivered successfully" to the wrong person who signed their name, and was handed my package.. he didnt even take a picture of where he left it! 😤 this is very infuriating
• GB

  Georgia B

  Dec 10, 2025
  5.0
  (Not reviewing FedEx as a whole, just this location) Never a bad experience here ! Never a line Knowledgeable, attentive staff and always efficient !!

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