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United States Postal Service

2.8
(146 reviews)

Business Details

74801 Hovley Ln E, Palm Desert, CA
92260, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 74801 Hovley Ln E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
74801 Hovley Ln E, Palm Desert, CA
92260, United States

Hours

Monday8:30 AM - 5:00 PM
Tuesday8:30 AM - 5:00 PM
Wednesday8:30 AM - 5:00 PM
Thursday8:30 AM - 5:00 PM
Friday8:30 AM - 5:00 PM
Saturday10:00 AM - 4:00 PM
SundayClosed

Reviews

2.8
146 reviews
5 stars
56
4 stars
8
3 stars
5
2 stars
7
1 star
70
  • KH
    Karen Hagan
    Apr 21, 2026
    1.0
    Tried to reach them by telephone for several hours because I cannot physically go to the location because my mother is bedridden and I have to get help to look after her. I was upset by the recorded message. I last two lines being please stay on the line and someone will be with you shortly another please stay on the line while your call transferred to the operator. That is not what happens the line disconnects on about the 10th ring. I think if they change those last two lines it wouldn't be as upset now and I don't think others would either if you simply stated the truth. Other ways would be to put it on recorder cuz you can't answer it. I'm sure I'm not the first person that's had this problem and to make slight changes I might significantly increase your rating and if it's not your reading you want to increase then maybe your customers will ultimately benefit
  • RG
    Richard George
    Apr 18, 2026
    4.0
    The line was handled relatively quickly, so good service.
  • EL
    Erica Lopez
    Feb 13, 2026
    5.0
    Billy was great!! he noticed an error on my sent address thank god he checked it would had been return for sure.
  • JA
    Jacqueline Acosta
    Feb 7, 2026
    1.0
    February 28. During a recent visit for my baby’s passport appointment, which had been scheduled two weeks in advance, we experienced very poor customer service. Upon arrival, we waited approximately 20 minutes without any acknowledgment from staff, despite us standing in the clearly marked passport service area. Eventually, a staff member asked why we were there, even though our location indicated we were waiting for passport services. We were then informed that no one was available to assist us, despite our confirmed appointment. The staff member also stated, in a rude manner, that we should not have come unless someone had called to confirm the appointment, which was never communicated as a requirement. This experience was unprofessional and disappointing, especially given the importance and time sensitivity of passport services. I hope this feedback helps improve communication and customer service for future visitors.
  • PS
    Patrick Somers
    Jan 28, 2026
    1.0
    Very slow process, waiting for the people to be more Active 😴 🙄

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

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