United States Postal Service

2.9
139 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 74801 Hovley Ln E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
74801 Hovley Ln E, Palm Desert, CA
92260, United States

Hours

Reviews

2.9
139 reviews
5 stars
55
4 stars
7
3 stars
5
2 stars
7
1 star
65

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently noted long lines and delays due to insufficient staffing, with many reviews suggesting the need for more employees.

Customer Service

Feedback on customer service was mixed, with some praising friendly and helpful staff, while others reported rude and unhelpful interactions.

Mail Delivery Problems

Numerous complaints were made about misdelivered mail, lost packages, and issues with community mailboxes, indicating a significant problem with delivery accuracy.

Efficiency

While some customers experienced quick service, many others reported slow service and long wait times, suggesting inconsistency in operational efficiency.

Communication Issues

Customers expressed frustration over the inability to reach the post office by phone and poor communication regarding package delivery and service updates.
  • LK
    Liz Kanter
    Nov 6, 2025
    1.0
    Went in the get a passport renewed. No one was around to help & then one clerk said "too bad; now get out of here we wont help you." I reported it to the manager. Terrible service.
  • DV
    daisy vegas
    Oct 15, 2025
    1.0
    The company needs to hire more staff it’s always just one man working line out the door he tries his best and does a great job but he is just one man. He deserves a raise because he is doing 3 peoples jobs.
  • PH
    Peter Hoff
    Sep 23, 2025
    3.0
    Every time I come here there only one person at the front. 🤔
  • MC
    Mrs. Chris
    Sep 5, 2025
    5.0
    Our community mail Box was broken into line was long but the people upfront did move the line quickly for it to be taken care of. I think community reinforcement needs to do better at handing these broken boxes. Interesting how people in line were complaining it’s the post office fault when there HOAS should do a better job at protecting their mail not the post offices job to walk any mail to door . What they should do is hound their HOAs and police departments.
  • JV
    Jessie Vargas
    Aug 29, 2025
    5.0
    Super quick & efficient! Helped me receive my packages without any issues. The guy who helped me was amazing.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.