United States Postal Service

3.6
152 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1735 Robinson St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1735 Robinson St, Oroville, CA
95965, United States

Hours

Reviews

3.6
152 reviews
5 stars
81
4 stars
14
3 stars
8
2 stars
7
1 star
42

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly, helpful, and professional.

Delivery Issues

Numerous complaints were made regarding missed deliveries, packages being left inappropriately, and mail being delivered to the wrong addresses.

Service Delays

Customers reported delays in package delivery, especially during busy times like Christmas, and issues with communication when trying to resolve problems.

Facility Condition

The post office is noted for its historic building, which customers appreciate, but there are concerns about cleanliness and accessibility.

Customer Service

There are mixed reviews about customer service, with some praising the helpfulness of staff while others reported unprofessional behavior and poor communication.
  • WD
    William DeFronzo
    Dec 22, 2025
    4.0
    Folks are friendly & helpful! Yet you're dealin with the Dederal Government! So ya get Taxed out the yahoo! Along with the inflated prices! Delays sometimes on package delivery! Especially durin Christmas time as usual though! WE need tovsupport our postal service! It's an American institution that has stood the test of time! A part of American History! Like all Government facilities? There's Lines!
  • IL
    Irish Marie Lee
    Nov 29, 2025
    1.0
    This one-star rating is based on the unprofessionalism and questionable conduct we experienced with our mail carrier. A signature-required package was not delivered because the carrier failed to ring the doorbell or knock. We have video evidence showing the mail carrier parked for three minutes before approaching our door only to leave a "missed delivery" slip, claiming we were "not home." This claim is false, as two cars were clearly parked in the driveway, and our house lights (including the lit Christmas tree) were on. The video clearly proves the carrier never attempted to make contact, despite the requirement for a signature. We are extremely disappointed by this incident and the subsequent difficulty we faced trying to discuss this behavior with the Postmaster. This type of service is not new to us, as this specific mailman fails to deliver accurate mail. He gave dropped off someone else’s mortgage in our mail with the WRONG ADDRESS AND WRONG CITY.
  • WJ
    Weddings by Jenn
    Nov 8, 2025
    5.0
    Love the building...there's never a line and the postal workers are super nice!!!
  • DW
    Diane Welch
    Oct 16, 2025
    5.0
    Friendly and knowledgeable.I am very happy that I can go on a Saturday.
  • MD
    Mariah Dollar
    Sep 29, 2025
    2.0
    Called to check on the rekeying of my box, located in a cluster box at the end of my street. They were supposed to call me when it was complete, I waited a week and a half with no news. Called the post office they said "Let me check on that," and then HUNG UP on me! I need access to my mail!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.