Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Hours
Reviews
4.2
435 reviews
5 stars
343
4 stars1
3 stars1
2 stars4
1 star
86
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported frequent missed or canceled deliveries, leading to significant frustration and dissatisfaction.
Customer Service
Customers experienced long hold times and unhelpful responses from customer service, with many feeling their issues were not resolved.
Billing Problems
There were multiple complaints about overcharging and billing inaccuracies, with customers struggling to get assistance.
Driver Performance
Some delivery drivers, particularly one named Enrique, received positive feedback for their friendly and efficient service.
Overall Dissatisfaction
Many customers expressed a strong desire to cancel their service due to the overall decline in quality and reliability since the merger.
- EHEric Hartman6 days ago1.0The only thing that's good about this company now is the few awesome reps that I've dealt with (and I'm sorry that they have to go through what they have to go through), who've been there through all of the company name changes and are sometimes just as frustrated as I am. Deliveries get changed or canceled with no notice, or they lie and indicate that there is nobody available to take the delivery when my organization closes at 6:00 p.m. and there are still plenty of people around. Everyone is always sorry but no one does anything about the problems. It isn't worth the headache. UPDATE: Thank goodness for Digital Communication Specialist Kellie Demoura. She has been a big help with the last few issues I've had, including one from yesterday when no deliveries showed up. Just like the water delivery reps, she goes above and beyond and if it wasn't for her I wouldn't be using this company anymore.
- IAinc A&T ArtworkSep 30, 20251.0I'm done with this trash company, they pick up the dispenser for return and now telling me they never get it back. And keep charging me for the rental fee of the dispenser. 5 years customer and I'm done with this trash company today.
- IBIvan BatchvarovSep 17, 20251.0Simply the worst run company
- GRGuss RiddlesSep 8, 20251.0I reside in San Diego, CA. I would give them zero if I could. I have had over 10 canceled deliveries as well as messages saying I cancelled the delivery when I didn't. I called Primo customer service many times and they seemed inept and clueless. I called today and spoke with a rep, January and her supervisor Juan. The rep put in an order for 9/10/25 after this recent one was cancelled by the delivery company. I told them putting in the orders is not the issue. Delivering the orders is the problem. They advised that Primo is fully aware of how poorly the delivery service is in the area and are "escalating the issue internally", which I highly doubt. I advised the her and the supervisor "they need to employ another contractor locally and get rid of this one. By the reviews I have read, it is not getting any better. Primo is on the verge of losing all their San Deigo clients. So, they better do something about it if they want to keep this market." I have been through some mergers and have never seen one so poorly done. This company must be going under. That is all I can conclude. I ask the rep, what is going to happen when I don't get my water on 9/10. Her response was "they have to delivery it". I replied "what part of the problem with this delivery vendor don't you understand". That is the whole issue. They are not delivery the water regardless of who put it in.”
- MPMichael PaulAug 28, 20251.0They have never delivered as promised. I will be canceling
Frequently Asked Questions About Primo Brands Delivery
What is Primo Brands Delivery and what services do they offer?
Primo Brands Delivery provides a comprehensive selection of branded beverages, including various premium, regional, purified, and flavored water brands, delivered directly to homes or commercial businesses.
What types of water brands does Primo Brands Delivery supply?
They supply brands such as Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION®.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 619 N. Main Street, Orange, CA 92868, USA.
What are the operating hours of Primo Brands Delivery?
They are open Monday through Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 4:00 PM.
How can I contact Primo Brands Delivery?
You can contact them by phone at +1 844-809-5610 or visit their website at https://local.readyrefresh.com/ca/elmonte/bottled-water-delivery-el-monte-ca-dcca91731.html.
Can I find Primo Brands Delivery on social media?
Yes, they have a Facebook page at https://www.facebook.com/primobrandscorp/ and an Instagram account under the handle primobrandscorp.
Which nearby places could I visit before or after ordering from Primo Brands Delivery?
You could visit The Vault Orange County for music events, or enjoy spiritual activities at Nightlife Church or Praise Chapel of Orange County near Primo Brands Delivery's location.
What automotive services are near Primo Brands Delivery in Orange, CA?
Nearby automotive services include New Image Auto Paint and Body Repair Shop, California Coach Orange, CAR Clinic for repairs and oil changes, and several towing services like Hyeland Towing & Transport and Southside Towing.
Are there any gardening or landscaping suppliers near Primo Brands Delivery?
Yes, SiteOne Landscape Supply nearby offers industrial equipment and gardening supplies, supporting your landscaping needs close to Primo Brands Delivery.
How might nearby businesses like Nestle Waters North America complement the services of Primo Brands Delivery?
Nestle Waters North America, located nearby, operates restaurants and food venues, which may benefit from Primo Brands Delivery's beverage supply for their customers' hydration needs.