United States Postal Service

2.0
214 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1555 E Holt Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1555 E Holt Blvd, Ontario, CA
91761, United States

Hours

Reviews

2.0
214 reviews
5 stars
41
4 stars
13
3 stars
5
2 stars
8
1 star
147

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Package Handling

Many customers reported issues with lost or misdelivered packages, indicating a lack of reliability in package handling.

Wait Times

Customers frequently mentioned long wait times for service, both in-person and on the phone, leading to frustration.

Staff Attitude

Several reviews pointed out negative attitudes from staff members, which contributed to a poor customer experience.

Mixed Experiences

While many reviews were negative, a few customers praised specific staff members for their helpfulness and efficiency.
  • BG
    Brook Grubs
    Nov 1, 2025
    5.0
    Incredible Help from Jacob at the Ontario USPS Facility! Although I never spoke to Jacob personally, I want to recognize him for his extraordinary effort in helping recover my package. Patti, from my local post office in FL, reached out to him after my package was mistakenly returned to the sender and ended up at the Ontario facility. Jacob didn’t just look into it. He found the actual package. Anyone who has ever tried to track down a package that’s already moving through the postal network knows how incredible that is. Without Jacob’s persistence and willingness to go the extra mile, I would have lost something very meaningful that was meant as a gift for someone else. I am beyond grateful for his dedication and teamwork. Jacob, thank you for caring enough to take the time. Your effort made all the difference!
  • DW
    Demonic Walrus
    Oct 31, 2025
    1.0
    Lines are meaningless. The person who complains the loudest gets moved to the front of the line.
  • JJ
    Jason
    Oct 30, 2025
    1.0
    Didn't hold my mail when I put in a hold and sent it back to sender. Then they didn't deliver my mail and stated someone picked it up after 5pm.
  • MG
    M. Garcia
    Oct 29, 2025
    5.0
    I went Monday morning and it was packed. I had to wait for the lady in charge of the passport. She was amazing loved that she was able to take care of us!!!! She’s the African lady and I know there’s a lot of negative people talking crap about her but she’s doing a great job. Will go back to visit her and take her a little thank you gift.
  • AE
    Alex Escobar
    Oct 17, 2025
    1.0
    If I could give this USPS office less than 1 star, I totally would. I had called the USPS customer line to find out which USPS office takes in walk-ins for US Passport registrations, and they told me this location accepts walk-ins between 3pm-4pm. I had arrived at 2:55, and there wasn't much of a line, but they straight up told me that they had already reached their limit on Passport registrations. I told them it wasn't 3pm yet, but they didn't give a crap about what I just said and refused to help me out. Worst location ever.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.