United States Postal Service

2.0
217 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1555 E Holt Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1555 E Holt Blvd, Ontario, CA
91761, United States

Hours

Reviews

2.0
217 reviews
5 stars
40
4 stars
13
3 stars
5
2 stars
8
1 star
151

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Package Handling

Many customers reported issues with lost or misdelivered packages, indicating a significant problem with package handling at this location.

Appointment Issues

Customers expressed frustration over long wait times for appointments, particularly for passport services, often waiting beyond their scheduled times.

Communication Problems

Frequent complaints about the inability to reach the post office by phone, with many customers unable to get assistance or answers to their inquiries.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific staff members, indicating inconsistency in service quality.
  • TR
    Teles Rodriguez
    6 days ago
    1.0
    Una mala experiencia para el recibí les traes trabajo y cemolestan
  • ER
    Emily Rodarte
    Dec 14, 2025
    1.0
    Stopped going here because they lost most my packages and some took forever to be mailed out
  • JL
    Jose Leon
    Dec 8, 2025
    1.0
    For the past few years my mail was delivered at 12 noon on the dot. Now it's getting delivered after 530pm which is not good for someone with constant packages that also works night shift.
  • TH
    Thien kim ho
    Dec 8, 2025
    1.0
    This place is suck at appointments cause what the point of having it when I arrived on time even earlier than my appointment and still I have to wait up to an hour to get my service
  • BG
    Brook Grubs
    Nov 1, 2025
    5.0
    Incredible Help from Jacob at the Ontario USPS Facility! Although I never spoke to Jacob personally, I want to recognize him for his extraordinary effort in helping recover my package. Patti, from my local post office in FL, reached out to him after my package was mistakenly returned to the sender and ended up at the Ontario facility. Jacob didn’t just look into it. He found the actual package. Anyone who has ever tried to track down a package that’s already moving through the postal network knows how incredible that is. Without Jacob’s persistence and willingness to go the extra mile, I would have lost something very meaningful that was meant as a gift for someone else. I am beyond grateful for his dedication and teamwork. Jacob, thank you for caring enough to take the time. Your effort made all the difference!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.