The UPS Store

Reviews

• MP

  mike Padilla

  Nov 1, 2025
  1.0
  ★☆☆☆☆ STOLEN iPhone and Apple Watch, Empty Box at UPS Store I bought a new iPhone and Apple Watch online from T-Mobile and had them shipped via UPS to this UPS Store for pickup. The tracking said it arrived, so I went there excited. The employee checked my info, had me sign on the screen, and gave me the package. I noticed the box felt suspiciously light. I opened it right there in the store. It was empty. No phone. No watch. Just crumpled packing material. The box looked tampered with and resealed with cheap clear tape, not proper shipping seals. I told the staff right away. They just shrugged and said they only hand out what they get. They offered no help or action. It’s obvious someone along the line – either the UPS driver or a UPS Store employee – stole my devices and tried to cover it up with a sloppy reseal job. This isn’t just incompetence; it feels like straight-up theft facilitated by a broken system. Now I’m stuck with: • Back-and-forth talks between T-Mobile (who blames UPS) and UPS (who blames T-Mobile). • Lots of wasted time and frustration. T-Mobile and UPS, this is not okay. Why no better security for expensive shipments? Like tamper-evident packaging or more employee checks? Warning to others: Don’t ship phones through T-Mobile and UPS to a pickup spot. Ask for direct delivery to your address with a signature, or buy in a store. This ruined my trust. I’ll go elsewhere now. Do better, or lose more customers
• EC

  Evan Conver

  Sep 27, 2025
  1.0
  I came in yesterday to mail some small padded envelopes. I was told the stamp price was a certain price and nothing else. Well it wasn't that. After I left, I looked up how much stamp postage I needed to have sent those 1.8oz envelopes and it was 2 stamps!! I was charged $4.50-5.50 a piece! I paid $28 dollars to mail some envelopes that should've been around $8. That's a fee of $3 an envelope that was not disclosed. Not only was it not disclosed I was lied to by the lady employee and told that was "how much stamps are now." It also doesn't list those fees on the receipt! How interesting. Very dishonest business and employees!
• SS

  Stephen Salyers

  Sep 1, 2025
  5.0
  I’m from the Los Angeles market and this location has been the most friendliest kind, helpful people behind the counter always smiling and so cordial thank you staff
• SC

  Samuel C.

  Aug 22, 2025
  1.0
  I recently visited to ship a packed 6X6X6 (2 lbs) box with two-day delivery. They quoted me $150. Something felt off, so I opted to purchase my label from UPS online - which cost $52. This has happened before at this location and the first time I actually paid the astronomical cost believing it was normal. I understand this is a franchise UPS and everyone needs to make money, but a $100 markup is absurd. After going to this location for the past five years, we will not be back. Be careful here.

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