Virgin Plus

Reviews

• TT

  Tanny

  1 day ago
  1.0
  Extremely Disappointing Experience .Lost a 6 Year Customer I visited this store on October 3rd to order an iPhone 18 Pro Max in Burgundy. Jamila was very nice and assured me the phone would be ready within 3–5 days. This was the main reason I chose Virgin, as other providers quoted a 3–4 week wait. When I returned to the store today ( oct 13th ) I was told there is no inventory and the wait would now be 3–4 weeks. After 30 minutes of discussion with him ( an Indian guy , Tuesday 13th around 5:30 pm ) the only response I received from the representative was that I could cancel my order. He offered no explanation as to why I had been sold a phone without confirmed inventory. While checking his computer, he suddenly mentioned that my order was for a blue phone. I had ordered Burgundy! That was when I discovered my order had also been placed incorrectly. Instead of taking responsibility and trying to fix the mistake, he told me he couldn’t correct it and suggested cancelling again. I was also given incorrect information about Apple offering me the same plan, only to discover that it was available exclusively with "ready in stock 256GB" devices ( no chance to put an order or for 512 or 1 Tr) The bottom line: After six years as a Virgin customer, I cancelled my line and switched to Freedom Mobile, where I got a $35 plan for 60 GB ( my Virgin was 60$ ) , I also purchased an in stock iPhone directly from the Apple Store for $90, and it’s already in my hands , with no false promises or misleading information. So total : 125$ per month for plan+iPhone 🎉 it's a win for me ..... but i was happy to pay more just to stay with virgin because i respected those 6 years , but Virgin didn't respect it at all I’m extremely disappointed. My home internet and my husband’s mobile line are also with Virgin, and I intend to cancel those services as well. Virgin has lost a loyal six-year customer because of misleading information, poor service, and a complete lack of accountability. I used to trust Virgin with my family’s devices and internet services. Not anymore.
• MA

  Mohammed Abdella

  Sep 27, 2026
  5.0
  Agash knew exactly how to fix my phone and was very well educated on devices, amazing service by Agash!!!
• MM

  Martha Mugira

  Sep 26, 2026
  5.0
  Am happy for great services i have received. You are the best 👌
• CV

  Craig Voisin

  Sep 20, 2026
  5.0
  Jamilla was extremely helpful and walked me through my options with remarkable service. I don't normally fill out feedback forms, but this service was exceptional and exemplary in very way. After years of receiving average service across many vendors and locations, I am truly impressed.
• MD

  Mary Durkan

  Sep 13, 2026
  5.0
  Agash was amazing. The service was totally excellent.He was patient, knowledgeable, thorough & explained everything so clearly. I highly recommend visiting the Eaton Centre booth.