Virgin Plus

Reviews

• SE

  Stanley Einis

  2 days ago
  5.0
  Great experience and would definitely recommend this location. Friendly, patient and very helpful. Helped me with all my needs and went above and beyond to make sure everything was to my satisfaction. Thank you for the help Agash! You were great!
• SS

  Shan Shyla

  6 days ago
  5.0
  Agash from Virgin Plus at Eaton Centre was absolutely amazing! He took the time to help me transfer all my data from Samsung to iPhone and was incredibly patient, kind, welcoming, and helpful throughout the whole process. Truly exceptional customer service. Thank you so much, Agash! ⭐️❤️
• AA

  adrian

  Aug 12, 2026
  5.0
  I had an emergency situation and found this location on the internet. The reps name was Ed or Edward. He was just what I need. Patient, professional and answered every one of my questions clearly and concisely, despite a long line up. I take customer service experiences seriously. We pay a lot of money and it must reflect in every aspect of our relationship w these large corporations.
• AS

  Akhil Santhosh

  Aug 8, 2026
  5.0
  Great experience!I visited the Virgin Plus store at the Eaton Centre and had a great experience thanks to Agash. He was incredibly helpful, patient, and knowledgeable. Definitely look for Agash if you want top-notch customer service!
• BE

  Barry Ellis

  Jul 22, 2026
  1.0
  I recently attempted to log into my Virgin Mobile account but couldn’t remember my password. I followed the standard reset procedure multiple times, providing both my username and phone number, yet no reset email ever arrived. After three attempts, I turned to customer support as suggested by the website’s chatbot. Unfortunately, the phone support system was even more frustrating. Instead of connecting me to a human representative, I was met with an AI that asked generic questions without addressing my actual issue. All I needed was a person who could help me reset my password so I could make a payment on my prepaid phone. I was given the option to wait 23 minutes or receive a callback. I chose the callback. When the system called me back, it asked me to press 1 to confirm I had requested the service. I pressed 1—twice—and both times the system claimed it didn’t receive my response and ended the call. This entire loop happened twice. At this point, I’m extremely disappointed. The AI system acted more like a barrier than a support tool, preventing me from reaching a human representative for a simple account issue. When a customer is trying to pay for their service, they shouldn’t have to fight through malfunctioning automated menus and unresponsive callback systems. A straightforward option to speak with a human would have saved a lot of time and frustration.