Virgin Plus

Reviews

• YZ

  yongtao zou

  3 days ago
  1.0
  I had a very disappointing experience at this location. The staff member who assisted me, Amy, had a very poor attitude throughout the entire interaction. She rarely smiled, looked unhappy, and came across as impatient whenever I asked questions. I was expecting professional customer service, especially when choosing a phone plan, but instead I felt rushed and unwelcome. Amy did not explain the available options clearly and didn't seem willing to answer my questions with patience or professionalism. Customer service should make people feel respected and valued. Unfortunately, this experience was the opposite. I hope the management provides additional customer service training to ensure future customers receive the level of service they deserve. Based on my experience, I would not recommend this location.
• GA

  Greeshma Ambati

  Jun 25, 2026
  5.0
  Amy helped us choose the right plan and provider. She was patient, knowledgeable, and incredibly helpful throughout the process. Everything was explained clearly, making it easy for us to make the right decision. Thank you so much for your help, Amy!
• PC

  Petty Chan

  May 28, 2026
  5.0
  Amy and Emily helped us a lot and they are really nice and has a lot patience and knowledge ☺️
• KW

  Ken Wong

  May 28, 2026
  5.0
  I have gota lucky plan and it is really affordable and reliable signal
• EP

  Elsa Pong

  May 14, 2026
  5.0
  Amy and Emily are very helpful. They are knowledgeable and give me the good advice my plan. I really appreciate it. Very impressed of their service.