DHL Express Service Point Ottawa Downtown

Reviews

• YD

  Yodhey Dhara

  Jun 24, 2026
  5.0
  My review is specifically for the staff and services at this location. Kim is friendly, helpful and very knowledgeable about the services provided. Couldn’t have asked for a smoother experience!!!
• KC

  Kitende Medical Centre

  Jun 24, 2026
  1.0
  I had a horrible experience at this DHL location on Slater Street yesterday while trying to send a letter to Uganda. The staff member who served me was an older Caucasian lady with blonde hair and glasses at the front counter. When I arrived, she asked me to place my envelope on the scale. After checking a price list, she told me the cost would be $287. I politely told her that the price did not seem right because I have sent similar letters to Uganda many times before, with the same type of envelope and similar weight, and the price is usually around $187. Instead of taking a moment to double-check, she became dismissive and told me she was not going to argue with me and that I had to pay the price she was giving me. I explained again that I believed the amount was incorrect, but she made it seem like I had no choice. After she printed the shipping label and scanned the barcode, the system showed the correct price: $187. So I had been right from the beginning. What made the situation worse is that instead of apologizing or acknowledging the mistake, she appeared embarrassed, avoided eye contact, and pushed/tossed the payment machine in front of me in a rude manner, saying something like, “I guess it’s $187 then, go right ahead.” There was no apology, no accountability, and no effort to treat the situation professionally. The issue was not only the $100 difference. The bigger issue was the attitude, the dismissive tone, and the way I was treated for simply questioning a price that turned out to be wrong. Customers should not be made to feel like they are being difficult when they are calmly asking staff to verify a charge. I also noticed a sign in the store about no violence or abusive behaviour. I fully agree that staff should be treated respectfully, but customers also deserve respectful service. Staff should be trained not to dismiss, mislead, or trigger customers, especially when the customer is raising a valid concern. This is not the first time I have felt uncomfortable at this location. I have used this DHL location several times in 2024 and 2025 to send letters overseas, and I have often experienced poor customer service from the same staff member. Very disappointing experience. DHL should train staff at this location better, especially around customer service, price verification, professionalism, and basic respect.
• JJ

  Jean R. (JR)

  Jun 11, 2026
  1.0
  - Manque de compétence en communication de la fille. - Le service à la clientèle laisse à désirer. - La fille reçoit mal les gens et elle s'enfout des clients.
• IA

  ingrid carene ayena

  May 28, 2026
  1.0
  JE PEUX AVOIR MON COLIS SVP!! Ça suffit depuis 5 jours je tourne en rond entre la livraison qui n’arrive jamais ni la cueillette qui est pas dispo quand je vais le chercher!! Je veux mon colis j’ai payer pour!!!! Je veux mon colis ça suffit
• JM

  João Makoto

  May 25, 2026
  1.0
  Horrible costumer service. As soon as we opened the door the lady working there asked if we were dropping off or shipping. When we informed we were going to ship she immediately said: “no we’re not because we are closing in 15 minutes” with the weirdest attitude possible, almost as sarcastic. It’s okay to deny service if you’re closing, but it can be said with good manners. Also, if you can’t ship something in 10 minutes with an empty store what are you even doing there?

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