Brand Certified
DHL Express Service Point Ottawa
3.2(364 reviews)
Certified by DHL Express Service Point Ottawa • Jul 05, 2026
Business Details
2215 Gladwin Cres, Ottawa, ON
K1B 4K9, Canada
Certified by DHL Express Service Point Ottawa • Jul 05, 2026
(855) 345-7447
Certified by DHL Express Service Point Ottawa • Jul 05, 2026
https://locations.ca.express.dhl.com/on/ottawa/2215-gladwin-cres
Certified by DHL Express Service Point Ottawa • Jul 05, 2026
About
Certified by DHL Express Service Point Ottawa • Jul 05, 2026
Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at Ottawa in Ottawa offers simple, safe, and cost-effective solutions for sending your international shipments. With expertly-staffed specialists at each location, we provide a variety of day and time-definite shipping services to help you package, prepare, and send documents and packages to more than 220 countries and territories worldwide.
Details
- Wheelchair accessible entranceAvailable
Location
Certified by DHL Express Service Point Ottawa • Jul 05, 2026
Hours
Certified by DHL Express Service Point Ottawa • Jul 05, 2026
Monday8:00 AM - 8:00 PM
Tuesday8:00 AM - 8:00 PM
Wednesday8:00 AM - 8:00 PM
Thursday8:00 AM - 8:00 PM
Friday8:00 AM - 8:00 PM
SaturdayClosed
SundayClosed
Reviews
3.2
364 reviews
5 stars
158
4 stars
42
3 stars
14
2 stars
9
1 star
141
- SGScott GrantJun 24, 20264.0Arill some errors and adjustments to be made, but overall good service.
- AMAmin MarshalJun 23, 20261.0One of the worst delivery experiences I have had with any courier. DHL’s own tracking portal allowed me to submit a signature release and delivery instruction to leave the package at the front door, which I did because I work in person and am not home during normal delivery hours. Despite that, the drivers repeatedly refused to follow the instruction. One driver even told me, “you can sign the release until your face is blue but I still won’t leave the package here,” which is an unbelievably unprofessional way to speak to a customer. The shipment was then marked as undeliverable, and I was told to pick it up from the Gladwin Crescent depot, which is far from my location. I contacted DHL Canada customer service, and even when the representative reached out to the operations team at this location, the initial response was still refusal. Only after I pushed the issue further and the representative escalated it again to Gladwin management was the package finally redirected to a closer service point. I have had packages delivered by Amazon, Canada Post, FedEx, Purolator, and other couriers to the same building without this level of difficulty. DHL was by far the most frustrating and least customer-oriented experience. The process was rigid, dismissive, and needlessly difficult from start to finish. I would strongly avoid using this DHL location if you have any other option.
- VNVanina NzekuiJun 23, 20265.0The delivery driver was fantastic and very professional. The package was received in perfect condition.
- TKT KJun 17, 20265.0The man who works there deserves a raise. Great human being.
- JJJ JJun 1, 20265.0What a pleasure it was dealing with the counter staff at the Gladwin location of DHL Express in Ottawa! Both gentlemen were so courteous, professional and helpful, taking the time to explain and answer all my questions, and even helping to carry our boxes into the reception area. Have always been impressed by DHL over the phone and am even more impressed by your staff in person. ***Please disregard the low ratings on Google Maps, they clearly do not refer to in-person interactions at this location!***
Frequently Asked Questions About DHL Express Service Point Ottawa
How much does it cost?
DHL Express makes international shipping affordable. Cost is dependent on the weight and size of the shipment, as well as the destination country. Our Express Easy product includes preset pricing determined by the box size used.
How long will it take to get there?
Transit times are dependent on the destination country and Customs requirements.
Can the shipper pay for any duties and taxes incurred?
Depending on the shipment, there could be duties and taxes that must be paid by the receiver at the destination, and not by the shipper, as per local regulations.
Can I ship to a P.O. Box?
No, DHL does not ship to P.O. Boxes
Can I ship medication?
Certain types of medications may be shipped to specific countries. An agent at the DHL Express ServicePoint will be able to help you determine whether any action is required depending on your destination country.
Can I ship domestic?
Yes. Beginning in May 2025, DHL Express Canada has expanded its services to include nationwide domestic shipping. Customers can now send documents and packages within Canada, supported by the same reliable network and service standards that define our international deliveries.
What are the size/weight restrictions?
Shipment weight should not exceed 30 lbs. *Note: This is for pop-up locations only.
What are the operating hours of DHL Express Service Point Ottawa?
DHL Express Service Point Ottawa is open Monday to Friday from 8:00 AM to 8:00 PM and closed on Saturdays and Sundays.
Can I ship packages domestically within Canada at this DHL location?
Yes, since May 2025, DHL Express Canada offers nationwide domestic shipping services, allowing you to send documents and packages within Canada.
Does DHL Express Service Point Ottawa ship to P.O. Boxes?
No, DHL does not ship to P.O. Boxes at this location.
What are the size and weight restrictions for shipments at this DHL location?
Shipment weight should not exceed 30 lbs at pop-up locations; please verify details if applicable.
Can I ship medication through DHL Express Service Point Ottawa?
Certain medications may be shipped to specific countries. DHL agents at the Service Point can assist you with any required procedures based on your destination.
What payment methods are accepted at DHL Express Service Point Ottawa?
This DHL location accepts American Express, Apple Pay, Mastercard, and Visa for payments.
Is the DHL Express Service Point Ottawa wheelchair accessible?
Yes, the location has a wheelchair accessible entrance.
What nearby fitness and entertainment options are there around DHL Express Service Point Ottawa?
Nearby you can visit Aerial Antics, a local gym offering circus arts and entertainment, or Laws of Motion - Trampoline and Tumbling for gymnastics and sports activities, ideal for visitors wanting to enjoy some physical activity before or after their DHL visit.
Where can I find parking close to DHL Express Service Point Ottawa?
Parking Indigo Ottawa - 2215 Gladwin offers convenient parking options nearby, making your visit to DHL more accessible.
Are there local moving and storage services near DHL Express Service Point Ottawa?
Yes, Tippet-Richardson, What A Move - Great Ottawa Movers, Access Storage, and Gladwin Self Storage are nearby providers for moving and storage needs, useful for customers requiring comprehensive logistics support.
Brand Certified Facts from DHL Express Service Point Ottawa
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Certified July 05, 2026Yext Knowledge Graph
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