Virgin Plus

Reviews

• FW

  Fiona Wong

  2 days ago
  1.0
  visited this Virgin Plus kiosk to move my existing number from my Bell account to my Virgin account. The staff member told me flatly that it couldn’t be done, and that I would have to set up a completely new number and a new contract. This was not true. Virgin Plus’s own website says you can transfer a number in store, online, or by phone, at no charge. I called Virgin Plus and the transfer was done. I find it dishonest to tell a customer something can’t be done just to push them into a new line and contract. If you’re thinking of buying here, check what you’re told against Virgin’s website or call customer service before signing anything.
• BM

  Bilal Miskin

  Sep 20, 2026
  5.0
  I recently visited Virgin Plus at Fairview Mall and had a great experience with Ahamed, the Sales Associate. He was friendly, professional, patient, and very helpful throughout the process. He took the time to explain everything clearly and made sure I understood my options without making me feel pressured. Ahamed provided excellent customer service and made the whole experience smooth and easy. It’s great to come across someone who genuinely cares about helping customers. Thank you, Ahamed, for the excellent service. Highly recommended!
• ML

  Mina Lee

  Aug 19, 2026
  5.0
  Ansar is indeed a very professional, patient, and customer-centric employee; he deserves high praise👍☺️
• SS

  S

  Aug 16, 2026
  1.0
  Bianca, gave me information about the contract and usage that I believe was misleading. Important details about the plan and additional charges were not clearly explained, and I ended up paying much more than expected in overage fees. This was extremely frustrating and completely unacceptable. Customers deserve honest, clear, and accurate information before signing a contract. I strongly caution anyone considering this location to double-check every contract term, usage limit, and additional fee in writing before signing anything. Honestly, I hope this Fairview Virgin Plus location ends up closing soon, just like some of the other stores.
• AA

  Ahamed Assal

  Jul 23, 2026
  5.0
  I had an excellent experience at the Virgin Plus store. Sales Associate Ahamed was friendly, patient, and very helpful throughout the process. He clearly explained the BYOP plans and helped me choose the one that best suited my needs. He answered all my questions professionally and made the activation quick and easy. Great customer service—I highly recommend Ahamed if you’re visiting this store!