Bell

Reviews

• MJ

  Megan Junior

  Sep 28, 2026
  1.0
  I physically went into the Bell store because of several ongoing issues with my Bell services. I spoke directly with Yash, the Corporate Store Manager, who assured me he would help resolve the situation, arrange compensation, and provide the information I needed regarding my TV service. Unfortunately, the biggest issue since that visit has been the complete lack of communication and follow-through. Yash told me the matter would be dealt with by end of day Wednesday last week (after months of dealing with problems). Days later, I had received no update, no resolution, and no meaningful follow-up and the worst part, he has “read text” services on so I can see he has seen my messsage but didn’t reply. I texted asking whether I needed to speak with someone else and received no response. I then had to spend even more of my own time contacting Bell’s compensation team myself because the follow-up I was promised simply didn’t happen. What makes this particularly frustrating is that Yash specifically asked me to leave a review after my visit. At the time, I fully intended to leave a 5-star review because I genuinely believed he had taken ownership of the situation and was going to get it resolved. Unfortunately, good customer service isn’t just about being helpful while the customer is standing in front of you .. it’s about following through on what you promise after they leave. For someone in a Corporate Store Manager position, I expected much better communication, accountability, and follow-up. Even a simple message saying there was a delay or that he was still working on the issue would have been appreciated. Instead, I was left chasing Bell yet again after specifically going into the store to avoid exactly that. Very disappointing experience, particularly because it initially seemed like someone was finally going to take ownership of the problems.
• GS

  Greg Starbright

  Sep 26, 2026
  1.0
  The customer service here is very concerning. I recently upgraded my phone and didnt recieve any paperwork. I was told I would be emailed it. I got my next bill and nothing was correct. I was charged $30 more monthly than what I was quoted and received over $100 in roaming fees. I was very clear that I needed the US roaming included as I travel to the US 3 days a week for work. This store is the reason I will be leaving Bell and taking all 27 business lines to another carrier.
• JJ

  Jazz

  Sep 24, 2026
  1.0
  These reps are inexperienced and offer deals that fall off. They will lie about you total and once you get your bill, you are past the buyers remorse period. You are stuck for 2 years over paying.
• DB

  D Bandit

  Sep 24, 2026
  1.0
  Absolutely shady sales reps. Very deceptive and I would avoid at all cost. If you go here MAKE SURE TO READ YOUR CONTRACT! Dont do the verbal agreement(docusign they read). Make them print it and look it over. They have ripped my sister off twice! This store is the reason I left Bell!
• CM

  caroline maunder

  Sep 11, 2026
  1.0
  I have just come to an end of a full CCTS complaint because of false information given to me by this store. My child is now having to go 2 years without a device because this store gave incorrect information and failed to follow through on what they said. If anyone from this store says they are going to place an order for a product for you but it's currently not in the warehouse so they'll contact you when it's ready please ensure you get them to put that in writing. How have we got to this place in 2026, no one is true to their word, honest or has values and principles they want to uphold let alone integrity. If at all possible I would recommend avoiding this store and Bell altogether.

Frequently Asked Questions About Bell