Bell (Upper Level)

Reviews

• AS

  Ayesha Siddique

  5 days ago
  5.0
  Upgrade my phone with better plan all thank to Harshit(happy). ! Thank u.. for ur service!.
• MM

  Morveus

  6 days ago
  1.0
  Been a customer for 15 years and they said I dont own my account and have no authorization to my account and ignored me after. What an unintelligent company. Definitely go with the competitor if possible.
• JD

  Jo D

  Aug 8, 2026
  1.0
  If I could, I would not give any stars! When we can there was only one rep and he was working with another customer. Once he was done, he said to us that someone will be with us shortly and he went to the back. Several minutes later other customers came in, and then another person. No one was coming out. When another rep finally came out, he was talking on the phone and totally ignored everyone. When he hanged up, he didn’t say anything, didn’t great anyone or ask who was first. He went straight to the cute mom and her daughter (not even looking at the other plain customers), and asked them what he can help them. Very unprofessional considering that there were already 6 people in the store! At least ask who was first! Spend 20 minutes waiting just to try to flag the first rep and be promptly helped by him. So the star is for the professional rep. Truly regret signing up with Bell. Customer service sucks and the equipment is terrible. I’m on the third modem (supposedly top of the line!) since January’26 and all I can get with top modem is 2.4 GHz that supports only a few devices. And that’s with the pod! In 900 sq ft place! The technicians that were in our house said that everything inside the small house is completely good. It’s just signal and stuff on their side that needs to be fixed.
• SE

  Seye Edwards

  Aug 2, 2026
  5.0
  Razib was an amazing sales consultant shared all necessary details and all additional things I could get with the plan, was really professional as well.
• PW

  Parneet Waraich

  Jul 11, 2026
  5.0
  Martin Stobiecki deserves the biggest shoutout. after everything I went through, Martin 100% deserves the recognition. For over a week, my phone was stuck on SOS only. I talked to, chatted with, or visited 20+ Bell representatives, filed 2 complaints, spent hours repeating the same story over and over, and literally got nowhere. Every person either transferred me, told me to wait, or promised someone would call me back. It was honestly exhausting. I’ve been with Bell for 4+ years, and after this whole mess, I was ready to cancel everything and switch carriers. Then I walked into the store and met Martin today From the second I explained what was happening, he actually listened. He didn’t brush me off or give me another scripted answer. He genuinely wanted to help. We called Bell together from the store. The call lasted over an hour, and we were on hold for almost 50 minutes. After all that, the person on the phone still couldn’t fix it and told me to wait until Monday for another callback. Martin could’ve easily said, “Sorry, there’s nothing else I can do.” But he didn’t. He took the initiative, made the right calls, fought to get the issue resolved, stayed with me the entire time, and fixed something that 20+ Bell employees couldn’t fix in a whole week. That’s the difference between someone who’s just doing their job and someone who actually cares. Bell, if you’re reading this… protect Martin at all costs. Hire more people like him. Promote him. Give him a raise. Because customer service like this is almost impossible to find these days. He’s literally the only reason I’m still a Bell customer. If I hadn’t walked into that store and met Martin, I would’ve switched carriers without thinking twice.Thank you, Martin. You’re an absolute legend, and Bell is lucky to have you.

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