Bell

Reviews

• SJ

  Shalitha Jayasundara

  Aug 11, 2026
  1.0
  The last customer service representative I dealt with was Nurul, and unfortunately, it was one of the worst customer service experiences I’ve had. I went to Bell because I had recently changed my address and needed assistance setting up my Internet connection at my new address. However, Nurul was not helpful at all and showed very little willingness to assist me. I had to spend two days trying to resolve the issue, and eventually, I even had to contact my bank myself to obtain the address verification that was required. Because of this experience, I decided to switch my Internet service from Bell that same week. Nurul’s handling of my issue was the main reason behind my decision to leave Bell. I strongly recommend that Bell review this situation and look into the customer service provided by representatives like Nurul. Experiences like this can have a direct impact on customer satisfaction and retention. If customers are treated this way when they need assistance, Bell risks losing more customers.
• AN

  Andre Neave

  Aug 9, 2026
  5.0
  Rashmi is fantastic! She is extremely knowledgeable and helpful, and took the time to explain all of our options for our phone plan and upgrade. She made everything easy to understand and helped us choose what made the most sense for us. Great service!
• KM

  kassandra moutinho

  Aug 7, 2026
  5.0
  I've been coming to the Bell Mobility Heartland location for over 20 years, and I can honestly say that Marc is one of the biggest reasons I keep coming back. From the moment you walk in, Marc makes you feel like a valued customer, not just another sale. He is incredibly knowledgeable, patient, and always takes the time to explain everything thoroughly so you fully understand your options. I never feel pressured—just well-informed and confident in the decisions I'm making. What really sets Marc apart is the genuine relationship he builds with his customers. He remembers people, takes a sincere interest in helping, and consistently goes above and beyond to provide outstanding service. In today's world, it's rare to find someone who combines professionalism, expertise, and such authentic care. Thank you, Marc, for your exceptional service! Your dedication and commitment to your customers are truly appreciated, and you're a big reason why I've remained a loyal Bell customer for more than two decades. If you're visiting the Heartland location, do yourself a favour and ask for Marc—you'll be in great hands.
• JD

  Jacqui Dow

  Aug 5, 2026
  5.0
  Brought my daughter to Heartland Bell store to upgrade her phone today. We received exceptional customer service from Marc. He explained all options with phones and plans to find the best deal to meet her needs. He spent time setting up her screen protector and otter box. Marc is very polite and friendly. Thank you Marc!
• ZH

  Zainy Hashemi

  Aug 2, 2026
  5.0
  I had an excellent experience with the Bell representative who helped me today. Ms Rashmi was patient, friendly, and took the time to answer all of my questions clearly. She made the whole process easy and stress-free, and especially because it was my first time for this kinda of experience and I truly appreciated their professionalism and kindness. Thank you for providing such outstanding customer service!

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