Bell

Reviews

• CS

  Crystal Sager

  2 days ago
  5.0
  Can’t say enough great things about Natalie from The Bell Store at the Lynden Park Mall, Brantford. She was kind and efficient in setting up my new phone and syncing to my iPad. I left with no further instructions as she did everything I needed, so grateful for the service. I would recommend Natalie and this store to everyone 😊, very happy customer 🥳🥳🥳! Thanks again!
• RA

  Rebeca Appleman

  3 days ago
  5.0
  After an insanely long day - my phone stopped working. I came into the store feeling absolutely done with the day , and the store manager Chris completely turned my day around. He was incredibly helpful , attentive and kind. He knew exactly what to do and how to help, and jumped right in … while also helping several other customers. Totally in awe watching him help so many customers - every one of them leaving happy! He helped me fix my problem , and did it with a big smile on his face. Thank you Chris for making my day just a little easier, and for being an absolute rock star. YOU truly exemplify exceptional service. 💙 I left happy , and I am typing this review from a working phone - YAY!
• TE

  Tiffany Eisthen

  3 days ago
  5.0
  I went to Bell yesterday after spending 3 hours on the phone with 5 or 6 different virgin technical support specialists that passed me around and made more problems. I wish I had just gone straight to Bell. Natalie had both of my phones up and working in no time. Best customer service experience I have ever had. Thank you again so very much!
• RR

  RoseMary

  5 days ago
  5.0
  I received my SIM card from Bell and had no idea how to switch from my previous provider to my new Bell provider. I suffer from Auto Immune Disease and had a mild stroke a couple of years ago which can sometimes cause confusion and depending upon that days flare-up, an inability to follow simple directions. When I entered the Bell Center a young lady immediately greeted me with a smile. Her name was Sandra. I explained my situation to her and she immediately, with my consent, took my phone, all my information that I had written down , and pictures I had taken of emails I had received from Bell and immediately went to work transferring all the required information, cancelling my service from previous provider, and within 10-15 minutes, viola! She was so patient, kind and helpful and even took a few minutes to show me how to clean my phone from back- ground running apps that was slowing my phone down. What a lovely girl and an asset to your company. I would like for her to get some form of recognition for her kind, patient, and understanding approach to aging customers not so knowledgeable with today’s technology. Thank you again Sandra for all your help today. It was very much appreciated. Rosemary 😊
• SN

  Sara Naim

  Aug 16, 2026
  5.0
  If I could, I’d give 6 stars! ⭐⭐⭐⭐⭐⭐ I ordered a new phone and was having trouble setting it up at home, including getting it unlocked and ready for travel. I had to run to the mall, and the agent, Chris was amazing! He called me right away as soon as he finished with another client in the back. He was incredibly caring, explained everything clearly, and took care of everything super quickly. Such great customer service and genuinely appreciated his help. Thank you, Chris and team!