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United States Postal Service

2.1
(149 reviews)

Business Details

195 41st St, Oakland, CA
94611, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 195 41st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
195 41st St, Oakland, CA
94611, United States

Hours

Reviews

2.1
149 reviews
5 stars
25
4 stars
11
3 stars
11
2 stars
6
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of professionalism.

Long Wait Times

Customers frequently reported long lines and slow service, often with only one employee available to assist a large number of patrons.

Passport Services

Many customers experienced issues with passport appointments being canceled or poorly managed, leading to significant frustration.

Mixed Experiences

While some customers reported positive interactions and efficient service, these were overshadowed by the overall negative feedback regarding staff attitudes and service quality.
  • BF
    Bethany Fitelson
    Feb 18, 2026
    1.0
    Don't make a Passport appointment here. Twice we have planned for an appointment and shown up to have them tell us no one is there for passports. They usually only have one staff and don't give advanced warning that the passport person isn't on site.
  • PP
    Pierce Macdonald Powell
    Dec 19, 2025
    5.0
    This post office is my favorite for mailing flat rate boxes at the self-service kiosk. The machine prints the label and then I put my package in the turnstile window at the counter. Usually no waiting in line. My packages arrive at their destinations very quickly, and the cost is very reasonable. The kiosk also sells flag stamps. Lines can be long for service at the counter but they move quickly. I also like the convenience of this location which is near shops and restaurants.
  • JS
    Jennifer Sebay
    Dec 1, 2025
    1.0
    Warning: Do not go here beyond basic services. It will only bring you massive frustration. The staff are impolite because they’re confused. It’s not their fault that they don’t know what they’re doing. It’s the fault of USPS for not training them well.
  • JP
    Jesus Pedro
    Oct 14, 2025
    1.0
    This is the second time I’ve come to this post office, and unfortunately, the gray-haired man at the counter has been very rude on both occasions. I always try to be patient and respectful, but his attitude toward customers is unacceptable. Better customer service would be appreciated.
  • JS
    Joseph Surbo
    Sep 17, 2025
    1.0
    Completely unprofessional and impatient. They bounced me back multiple times for my kid's passport because the picture I brought was not acceptable, then okay, then not acceptable again. Asked to make the photo there, which is supposed to be a site when they offer this service and could not do it. CARLA WHATLEY, you are the most unprofessional operator I have ever seen in my life. You should be fired; unfortunately, you'll probably just heat your seat until your pension there.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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