The UPS Store

2.6
130 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1821 in Oakland offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Lake Merritt And Adams Point At Perkins.

Details

  • DeliveryNot available

Location

The UPS Store
360 Grand Ave, Oakland, CA
94610, United States

Hours

Reviews

2.6
130 reviews
5 stars
45
4 stars
5
3 stars
4
2 stars
8
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, many reported rude and unprofessional behavior.

Operational Issues

Numerous complaints about the store not opening on time and being closed during posted hours, leading to frustration among customers.

Pricing Concerns

Customers expressed dissatisfaction with high printing and service fees, feeling they were being overcharged for basic services.

Lost Packages

Several reviews mentioned issues with lost packages and poor tracking, raising concerns about reliability.
  • IF
    Ilyssa Forman
    Jan 4, 2026
    1.0
    closed 45 minutes early with a line of people outside the door with no explanation
  • AT
    aurielle trapps
    Jan 4, 2026
    1.0
    This is the worst UPS location, I returned items where it specifically said I did not need to print a label and they would print it label for free. They charged me $3.00 just to print a small label. I don’t recommend using this location. The customer service is terrible.
  • RR
    Rami
    Dec 31, 2025
    1.0
    Make sure bring your tape or they will ask you to pay 5 bucks just to close your box! Wonderful service I say! No ?
  • AD
    Annjeannette Daniels
    Dec 12, 2025
    1.0
    Never open on time
  • LS
    Landra Scherer
    Dec 1, 2025
    4.0
    Customer service is good but deducting a star for the ridiculous $3 base fee they charge for printing. Then they tack on an additional charge for every page on top of that, which varies if you want black/white or color. If you’re mailing the package with UPS they should print the label for free (or at least for a reasonable fee). That is what FedEx does.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular operating hours of The UPS Store in Oakland?

The UPS Store is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM.