United States Postal Service

2.8
135 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 14011 Clarkdale Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14011 Clarkdale Ave, Norwalk, CA
90650, United States

Hours

Reviews

2.8
135 reviews
5 stars
50
4 stars
7
3 stars
9
2 stars
10
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of assistance.

Long Wait Times

Many customers reported excessively long wait times and inadequate staffing, often with only one employee available during peak hours.

Incompetence

Several reviews mentioned issues with lost packages, incorrect deliveries, and mishandling of important documents, indicating a lack of competence in service.

Mixed Experiences

While many customers had negative experiences, a few noted positive interactions with specific staff members who provided helpful and friendly service.
  • DR
    Daniel R-F
    Dec 9, 2025
    1.0
    One of the worst Post Offices I've ever visited. They're careless, rude and when you challenge them with their own information, they tell you to "try a different post office" specially for anything related to passports, worst than DMV employees.
  • GB
    Genesis Bail
    Oct 13, 2025
    3.0
    The post office is closed on October 13 for Columbus Day. The online says it’s open .
  • JB
    Joe Bachaalany
    Feb 9, 2025
    1.0
    So disappointing, zero customer service and rude.
  • AC
    Alberto Colmenares
    Sep 14, 2019
    5.0
    Fast and helpful staff

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.