United States Postal Service

2.8
131 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 14011 Clarkdale Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14011 Clarkdale Ave, Norwalk, CA
90650, United States

Hours

Reviews

2.8
131 reviews
5 stars
47
4 stars
7
3 stars
9
2 stars
10
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Long Wait Times

Numerous reviews mentioned long lines and slow service, often with only one employee available to assist customers.

Inconsistent Information

Customers frequently noted discrepancies between the information provided online and the actual services available at the post office.

Lost Packages

Several customers experienced issues with lost or misdelivered packages, leading to frustration and dissatisfaction.

Mixed Experiences

While some customers praised specific employees for their helpfulness, others had negative interactions, indicating inconsistency in service quality.
  • GB
    Genesis Bail
    Oct 13, 2025
    3.0
    The post office is closed on October 13 for Columbus Day. The online says it’s open .
  • CA
    Carlos Aguirre
    Jul 14, 2025
    1.0
    Terrible service! Waste of our taxpayer money. Seems that everything bothers them and can't help with simple request specially The girl with glasses at the front desk. They should hire people that actually care about their job.
  • KS
    Kitt SD
    Jun 28, 2025
    1.0
    Their website mentioned passport services walk-ins are open till 3.30 on Saturday. called them and we have been told that it is actually till 11.30, we were in line @10.30 waiting for them to call us but the lady saw us and closed the window without even telling us anything the other lady told us that yes the walk ins are accepted till 11.30 but the passport window lady has to go early????wth? Website hours:3.30 When u call them it's:11.30 when u are in the post office they will closed the window on your face without any explanation???pathetic & incompetent service, rude staff. They should shut down this facility and let the staff stay at home forever since they dont wanna do their job what they are getting paid for.
  • JJ
    Juancarlos Jimenez
    Jun 24, 2025
    1.0
    Lo más tardado que existe solo 1 persona atendiendo a todos es mejor buscar otro lugar y otra forma de arreglar nuestros asuntos que tengan que mirar con el correo es lo peor también lo mismo sucedió en otras oficinas
  • LH
    Leanghuy Heng
    Jun 10, 2025
    1.0
    Need new or renew a passport? Don’t go there! Comfirmed my appointment on first day, the next day, a lady called back said today you need to reschedule your appointment. Made another appointment , and next day called me back to cancel my appointment again , she told me I need to reschedule your appointment,I told her I already rescheduled my appointment on last time, she told me, you need go to another post office to renew my passport, totally just wast my time, bad experience with this place.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.