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Visit your local Post Office™ at 11304 Chandler Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
11304 Chandler Blvd, North Hollywood, CA
91601, United States
Hours
Reviews
2.7
143 reviews
5 stars
51
4 stars
8
3 stars
7
2 stars
8
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while a few praised specific employees for their kindness and assistance.
Delivery Issues
Numerous complaints about lost or undelivered mail, with customers expressing frustration over packages marked as delivered but never received.
Long Wait Times
Customers frequently mentioned long lines and slow service, particularly during busy periods, leading to dissatisfaction with the overall efficiency of the location.
Employee Attitude
Several reviews highlighted a negative attitude among employees, with reports of rudeness and lack of professionalism from some staff members.
Mixed Experiences
While some customers reported positive experiences and helpful staff, the overall sentiment leans towards dissatisfaction, indicating a need for improvement in service quality.
- JJJordanOct 16, 20251.0Put all mail on hold from Oct9th to 31st, apparently it did not go through their system (unaware), so their MANAGER instead of contacting me or anyone at my house, they choose to deliver the mail rather than check in or call EVEN after someone at our address signed up to check incoming mail with their phone#/contact info. Complete joke of a place
- ISIgor SakharSep 24, 20251.0She didn’t even consider it necessary to warn me. She simply started turning around to leave for lunch while I was still standing at her counter. If I hadn’t stopped her by asking “Where are you going?”, I would have just been left there waiting for nothing. When I confronted her, she replied: “I don’t have to tell you anything.” I made it clear: if you work with people, you do have to. That’s the minimum respect required. I don’t ask to know about her personal life or problems — I couldn’t care less. But when a customer is standing in front of you, you are obliged to say something like: “Excuse me, I’m going to lunch. Another clerk will assist you.” That is how respect works. She chose open rudeness instead.
- KLKelly LoughlinSep 10, 20255.0The postal workers are always so kind and helpful even when it's busy
- MCMauricio Amado C.Jul 29, 20251.0I had a very unpleasant experience at this USPS location. I went to send a package and asked for a small piece of tape to seal it. The employee named José responded in an aggressive and rude manner, telling me I had to pay $3.50 for the tape or come back another time. Is that really the kind of service USPS offers? Is that your policy—to not even provide a small piece of tape to help a customer? I felt discriminated against and disrespected. There was no empathy, no willingness to help. This kind of customer service is unacceptable. If this is what USPS stands for, it’s no wonder more and more people prefer FedEx or DHL, where the treatment is professional and human. Never coming back.
- MDMai DanJul 22, 20251.0Absolutely unacceptable service. The woman at the counter didn’t even bother to verify the address I was sending to in Israel, barely gave me a tracking number, and was completely unprofessional—making faces and giving attitude throughout the entire process. To top it all off, they charged me $70 just to send an envelope! That’s outrageous. Honestly, every time I need to send something to Israel, it feels like I’m being treated differently—like there’s some underlying antisemitism. It’s frustrating, disappointing, and completely unacceptable. Shame on this place.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 11304 Chandler Blvd?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I submit a first-time passport application at this Post Office location?
Yes, this Post Office accepts first-time passport applications and most locations can also take your passport photo.
Do I need an appointment to use the passport services here?
Most locations require scheduling an appointment online for passport services, though limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
Monday through Friday, it is open from 10:00 AM to 5:30 PM; Saturday from 10:00 AM to 4:00 PM; and it is closed on Sundays.
Can I get a passport photo taken at this Post Office?
Yes, but you need to make an appointment using the online scheduler for first-time passport and photo services.
How can I reserve a PO Box at the United States Postal Service?
You can reserve a PO Box online by searching for availability and completing the setup instructions in person at the Post Office.
Does this location allow 24/7 access to PO Boxes?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary, so you should check with this Post Office specifically.
What nearby places can I visit before or after going to the Post Office at 11304 Chandler Blvd?
You can visit the NoHo Farmers Market for fresh produce, the Lankershim Depot Historic Train Station for a historic site, or enjoy coffee at Groundwork Coffee Co., all within close proximity.
Is there public transportation near this Post Office to help me get here?
Yes, the North Hollywood Station and Metro Orange Red Station are nearby bus stations that can help you reach the Post Office conveniently.
Are there fitness or wellness places close to this Post Office?
Yes, Kung Fu Moves (a martial arts club), Darshana (a beauty salon), and Surplexion Skin Therapy (a medical spa) are close by if you'd like to combine errands with self-care or fitness.