The UPS Store

4.6
641 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6917 in North Hollywood offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Victory Plaza.

Details

  • DeliveryNot available

Location

The UPS Store
13027 Victory Blvd, North Hollywood, CA
91606, United States

Hours

Reviews

4.6
641 reviews
5 stars
570
4 stars
6
3 stars
3
2 stars
6
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being rude and unprofessional.

Pricing Issues

Many customers expressed frustration over additional charges for basic services, such as printing labels and using tape, which are typically free at other locations.

Staff Performance

Certain staff members, particularly Ali, Adriana, and Yolanda, received high praise for their exceptional service, while others were noted for poor attitudes.

Efficiency

Several reviews highlighted the quick and efficient service provided by the staff, with many customers appreciating the fast processing of their requests.

Store Environment

The store is generally described as clean and organized, contributing positively to the customer experience.
  • GG
    GM
    2 days ago
    1.0
    The worst ups franchise store
  • SS
    Skyridge
    Oct 25, 2025
    1.0
    The worst customer service I’ve ever experienced!!! Will never go to this location again!
  • ER
    Elizabeth Robles
    Oct 8, 2025
    5.0
    Unfortunately, I didn't pay attention to their names, but both the girl and the boy that was working there were very helpful, They helped me really fast.
  • LR
    Lilly Ro
    Oct 8, 2025
    5.0
    Unfortunately, I didn't pay attention to their names, but both the girl and the boy that was working there were very helpful, they helped me really fast. I recommend this branch
  • RT
    Ruslan Topov
    Sep 15, 2025
    1.0
    I had a very disappointing experience at this UPS Store. I came with a ready-to-ship box and just needed to print my label and tape it. Unlike other UPS Stores, here I was forced to pay for a computer session just to log in and print my label, instead of simply emailing it to them. On top of that, they charged me $1 just for two strips of tape. Everywhere else, these basic things are done quickly and without extra charges. This location seems to charge for every little step, which makes the process frustrating and unpleasant.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #6917 in North Hollywood offer?

The UPS Store #6917 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

What are the operating hours of The UPS Store #6917?

The store is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays.