Visit FedEx Ship Center in North Hills, CA when you need packing supplies, boxes, FedEx shipping services. You can also have your FedEx shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx offers cost-effective expedited, standard, and economy shipping services. FedEx Ground is faster to more locations than UPS Ground.
Numerous customers reported that delivery drivers failed to attempt delivery, often claiming they did without any actual attempts made.
Customer Service
Feedback on customer service was mixed; while some praised individual staff members for their helpfulness, many others criticized the overall service as unprofessional and slow.
Efficiency
Several reviews highlighted long wait times and inefficiencies at the location, with complaints about understaffing and slow service.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, noting quick service and helpful staff.
LK
Lynne Koenig
4 days ago
1.0
The Fed-Ex don't call up the apartment number as we have a gated entrance and just leave thedoor tags. I even left a note with the tracking number and phone number. I waited all day and. ever got called. I had a signature required and waited for information package from City National bank in North hollywood. They will no longer use Fed-Ex for their business.
Very unhappy customer!
TT
Terry Tulak
Feb 18, 2026
1.0
This is the center that services my home. Had a refrigerated medication being delivered. Left a note by the door with my phone number to call me because I sometimes do not hear the ring. I was in the house. No knock, no use of the Ring, and no call. Just a missed delivery door hanger that says "We do not use our phones to call". This is why this organization is a distant second to UPS. They have been removed from being able to ship to me from this vendor in the future. POOR SERVICE.
GC
Gorgeo Cullin
Feb 14, 2026
1.0
Beyond ridiculous how uniquely slow and mismanaged the front service desk at this location is.
PT
Patrick Terry
Jan 29, 2026
3.0
Staff are great but why no self-scan or drop-box???
RR
Roman Romeo
Jan 29, 2026
1.0
Walk in mid day with an envelope to be sent Overnight. .Handed her the envelope. I've watched her type something, scan the envelope's air bill... She put the envelope on the scale... Next day where do you think the package is?? Still at the Van Nuys location.. Too much lipstick and bs'ing.. Not enough working... What a joke.
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