United States Postal Service

2.5
152 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1801 Town And Country Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1801 Town And Country Dr, Norco, CA
92860, United States

Hours

Reviews

2.5
152 reviews
5 stars
46
4 stars
6
3 stars
6
2 stars
8
1 star
86

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding an hour, with only one or two employees working at the counter.

Staff Attitude

Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Package Handling

Numerous complaints about lost or damaged packages, with customers expressing frustration over the handling of their mail.

Management Issues

Many reviews pointed to a lack of adequate staffing and poor management decisions, contributing to the overall negative experience.

Passport Services

While some customers had positive experiences with passport services, others reported significant delays and unhelpful staff.
  • KL
    KIMLEANG LIM
    2 days ago
    1.0
    Appointment was 11:30, arrived at 11:20. It’s 12:20 and still waiting for a passport clerk.
  • YZ
    yue zhang
    Nov 8, 2025
    1.0
    My mother's green card, the post office staff said it had been delivered, but we really didn't receive it! Very important thing, looking forward to every day, but today I got that the staff of the post office on October 8th had been delivered, and only then did I find the tracking number, but we really didn't receive it! I went to the post office today to ask, but I couldn't find it, and I really had to suspect that the courier had stolen the green card!😭
  • JL
    Janet Lee
    Oct 8, 2025
    2.0
    Am getting mail for other addresses, 3 times in 2 weeks. And I take that mail to the addresses on the mail and they also say they’ve been getting mail and packages for other addresses. What’s going on, they don’t want to do their job right? So easy to do job right.
  • JO
    Jonathan O.
    Sep 28, 2025
    5.0
    I see so many bad comments but for my own experience, the guy at the passport section treat us efficiently, and professionally , over all i had a good experience
  • KD
    Kimberlee Drury
    Sep 19, 2025
    1.0
    Horrible no AC line out the door, mail pick up door closed during open hours stating get in line. Worst post office in American.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.