The UPS Store

3.0
420 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1411 in Newark offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Raley's Shopping Center Behind Burger King, Next To Subway.

Details

  • DeliveryNot available

Location

The UPS Store
6167 Jarvis Ave, Newark, CA
94560, United States

Hours

Reviews

3.0
420 reviews
5 stars
196
4 stars
9
3 stars
5
2 stars
6
1 star
204

What are people saying?

AI-generated from recent customer reviews

Customer Service

The new management has significantly improved customer service, with many customers praising the friendly and helpful staff.

Management Change

Recent ownership change has led to a complete turnaround in service quality, with many customers expressing satisfaction compared to previous experiences.

Pricing Issues

Several customers reported feeling overcharged for services and packaging, indicating a lack of transparency in pricing.

Inconsistent Experiences

While many reviews highlight positive experiences, there are still reports of rude staff and poor service, suggesting inconsistency in customer interactions.
  • KH
    Keith Hayes
    Dec 8, 2025
    1.0
    Sold a guitar online and took it to this store to be boxed and shipped. The employee DIDNT box it so it shipped in just the case. Arrived damage.
  • JL
    Jing Li
    Nov 6, 2025
    1.0
    If I could give negative 5, I would. This store charges you 5 dollars for email fee. Let me tell you what that is. If you sent them anything to print, even one page letter, they will charge you five dollars since you sent something to their store’s email inbox. Guys, this is not a UPS store. It’s a robbery store.
  • TP
    Tirth Patel
    Nov 4, 2025
    1.0
    Absolutely terrible experience at this UPS Store. They blatantly overcharged me — demanding 10% of the declared value for insurance when UPS’s own website clearly lists it as only 1%. That’s ten times the legitimate rate! This place is a complete scam. When I asked for a refund, they arrogantly told me it’s nonrefundable and brushed it off by saying they’re a franchise so they can “charge whatever they want.” Avoid this store at all costs. They’re dishonest, greedy, and take advantage of customers who trust the UPS name. I’ll never step foot in this location again, and I strongly recommend you don’t either.
  • HG
    Himanshu Gupta
    Oct 11, 2025
    5.0
    Very friendly staff and helpful
  • SK
    S Kaur
    Oct 6, 2025
    5.0
    5⭐ for this UPS Store. Especially thanks to the girl who went above and beyond to help us — truly amazing service not so sure i think she recently joined and thanks to the boy as well. We went today around 5pm.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1411 in Newark offer?

The UPS Store #1411 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.