The UPS Store

3.0
419 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1411 in Newark offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Raley's Shopping Center Behind Burger King, Next To Subway.

Details

  • DeliveryNot available

Location

The UPS Store
6167 Jarvis Ave, Newark, CA
94560, United States

Hours

Reviews

3.0
419 reviews
5 stars
195
4 stars
9
3 stars
5
2 stars
6
1 star
204

What are people saying?

AI-generated from recent customer reviews

Customer Service

The new management has significantly improved customer service, with many customers praising the friendly and helpful staff.

Management Change

Recent ownership change has transformed the store's reputation, with many customers noting a positive turnaround from previous experiences.

Efficiency

Customers appreciate the quick and efficient service, with many noting that the store handles busy times well.

Mixed Experiences

While many reviews are positive, there are still some complaints about rude staff and inconsistent service, particularly regarding Amazon returns.

Store Environment

The store is reported to be clean and well-organized, contributing to a pleasant shopping experience.
  • JL
    Jing Li
    Nov 6, 2025
    1.0
    If I could give negative 5, I would. This store charges you 5 dollars for email fee. Let me tell you what that is. If you sent them anything to print, even one page letter, they will charge you five dollars since you sent something to their store’s email inbox. Guys, this is not a UPS store. It’s a robbery store.
  • TP
    Tirth Patel
    Nov 4, 2025
    1.0
    Absolutely terrible experience at this UPS Store. They blatantly overcharged me — demanding 10% of the declared value for insurance when UPS’s own website clearly lists it as only 1%. That’s ten times the legitimate rate! This place is a complete scam. When I asked for a refund, they arrogantly told me it’s nonrefundable and brushed it off by saying they’re a franchise so they can “charge whatever they want.” Avoid this store at all costs. They’re dishonest, greedy, and take advantage of customers who trust the UPS name. I’ll never step foot in this location again, and I strongly recommend you don’t either.
  • HG
    Himanshu Gupta
    Oct 11, 2025
    5.0
    Very friendly staff and helpful
  • SK
    S Kaur
    Oct 6, 2025
    5.0
    5⭐ for this UPS Store. Especially thanks to the girl who went above and beyond to help us — truly amazing service not so sure i think she recently joined and thanks to the boy as well. We went today around 5pm.
  • CS
    Cathy Shen
    Sep 4, 2025
    5.0
    Big thanks to Anand(hope my spelling is correct). He was very patient and helpful even though I arrived close to the closing time. Really appreciate the great service. 5 star thank you.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1411 in Newark offer?

The UPS Store #1411 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.