The UPS Store

Reviews

• CS

  C S

  5 days ago
  1.0
  I had a very disappointing experience at this UPS Store location and feel it needs to be addressed. I brought in a small framed photo (under 10 lbs) to ship from Napa to Chicago and was charged $344 total, including $242 for shipping alone. At no point was I informed that the box size would significantly increase the cost due to dimensional weight, nor was I offered any lower-cost alternatives. There was a complete lack of transparency, and I was not given the opportunity to make an informed decision. Ashley, who assisted me, was also rude and unhelpful throughout the process, which only added to the frustration. To make matters worse, I shipped the package on April 2nd and still have not received it, despite paying a premium for the service. The first delivery attempt was also missed, even though it was going to a doorman building that routinely accepts packages. I understand that shipping costs can vary, but this experience felt excessive and poorly handled. At a minimum, I would expect clearer communication, reasonable pricing transparency, and a basic level of customer service. I would appreciate this being reviewed by store management or corporate, as the pricing, service, and overall experience did not meet reasonable expectations.
• LV

  Logan Vasquez

  Mar 24, 2026
  5.0
  I have used the store often. Great service. Thanks for answering our questions, Kathy!
• RO

  Robert Oakes

  Feb 13, 2026
  1.0
  Very poor customer service on the managers part. Ashley refused to tape an envelope and small box I had with my returns. Really? It’s just tape. She said they will tape one package for a customer, but not multiple packages. Told me to buy a $5.00 roll of tape from them if I needed tape. Where is kindness and consideration in customer service here? Just because you can, it doesn’t mean you should.
• DD

  David

  Dec 26, 2025
  1.0
  Changed the hours today without changing the hours in the Google maps, a lot of people are depending on accurate hours and driving across town just to get here.
• DG

  Dr Kristen Giles

  Oct 23, 2025
  2.0
  Usually decent but employee today was so rude and irritated. He was unwilling to correct an error he made and let me know I can speak later to his manager.

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