United States Postal Service

2.5
64 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1625 Trancas St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1625 Trancas St, Napa, CA
94558, United States

Hours

Reviews

2.5
64 reviews
5 stars
21
4 stars
3
3 stars
1
2 stars
4
1 star
35
  • NO
    Nerf Oreos
    Dec 23, 2025
    1.0
    This is the actual *worst* USPS office in California. They lose packages, hang up on you when you try to call, and are generally rude. The bar for post offices is low, but this place manages to fly right under it.
  • PG
    Patricia Garcia
    Dec 3, 2025
    1.0
    Today may have been off but there was no line, get in fast and all was trying to mail a package I had to pay for a roll of tape and label. The man who walked up to help snatching the items you need to pay for the tape and label. Of course, can you let me know how much it will be to ship. He offers me three options. Okay the 4 day shipping is fine. Which was $25. He asks if I would like insurance up to $100. He just kept looking at me. I'm like sir can you tell me how much it will be please 2 times. Third time, look sir I've asked you 3 times how much you are going to charge me for the insurance. Then he takes a tape measure out of the drawer and measure the box. Rings me up for $4 tape $25 shipping and $1 label. Total is $52. Sir can you explain the costs. The box is too big, even after he weighed it and asked me for the price I chose. He raised the shipping from $25 for 4 shipping to $40 with 4 day shipping. I said you changed the price and I don't even want to send the baby clothing now. The man said sorry, it's not my fault. Can I just have my receipt. I don't know why you changed the price for something I don't even want to send now. You lied. The faces popped up for me to review my service. He tried to block the screen and was mad I pressed the sad face. I won't be returning to this office for any further services.
  • SS
    Stephanie S
    Oct 13, 2025
    1.0
    10/13/25 not open at 9:30.
  • BC
    Bri Coz
    Oct 6, 2025
    1.0
    Sat on my package for a few days in Napa according to tracking number. For what you pay in postage this shouldn't happen. This facility is poorly ran.
  • PK
    Paul Kiefer
    Oct 4, 2025
    4.0
    I felt compelled to leave a review after reading all the negative reviews here. Because I use this post office a lot and I've never had any problem here. The workers seem knowledgeable and helpful and correct my small mistakes mailing stuff. It is in a busy area and quite often there's a line inside which might take a few minutes. That's the only thing I can think of to complain about.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.