The UPS Store

Reviews

• RO

  Robert Oakes

  Feb 13, 2026
  1.0
  Very poor customer service on the managers part. Ashley refused to tape an envelope and small box I had with my returns. Really? It’s just tape. She said they will tape one package for a customer, but not multiple packages. Told me to buy a $5.00 roll of tape from them if I needed tape. Where is kindness and consideration in customer service here? Just because you can, it doesn’t mean you should.
• DD

  David

  Dec 26, 2025
  1.0
  Changed the hours today without changing the hours in the Google maps, a lot of people are depending on accurate hours and driving across town just to get here.
• DG

  Dr Kristen Giles

  Oct 23, 2025
  2.0
  Usually decent but employee today was so rude and irritated. He was unwilling to correct an error he made and let me know I can speak later to his manager.
• GR

  Gina Ritter

  Aug 28, 2024
  5.0
  5-stars because they're so good there. Even a bad day there is better than a good day elsewhere. The line at the front desk does back up at times, but the wait isn't terrible and another associate pops up to help out. The off-street parking is busy busy busy, but good and even the furthest spot away is not far. Disabled access is good too. I'm disabled and they will bring my mail out to my car with a smile! The associates usually stick around for a while there and they often remember me and step-up quickly, with a greeting and a smile. They have also remembered my teen son and ex husband who have been picking up my mail. The mail box has to be paid a year in advance, but the right associate or manager can offer three or six month extensions sometimes. Calling in for help is super easy with little wait time and friendly knowledgeable associates and managers. The only problem is my unexpected grievance with using a UPS mailbox altogether. I have moved an hour away but I can't use mail forwarding with the USPS, so I'm extremely dissatisfied with that. Having had this box for YEARS, I have so many addresses to update very quickly if I want to close the box. It's an impossible task and could really cause a problem for my health, my time, my finances, and especially my housing due to lost, returned, and destroyed mail.

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