United States Postal Service

2.5
226 reviews

About

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Visit your local Post Office™ at 39571 Los Alamos Rd! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
39571 Los Alamos Rd, Murrieta, CA
92563, United States

Hours

Reviews

2.5
226 reviews
5 stars
71
4 stars
8
3 stars
6
2 stars
13
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about misdelivered mail and packages, with customers expressing frustration over lost or incorrectly delivered items.

Staffing Problems

Customers noted that the post office appears short-staffed, leading to long wait times and inadequate service.

Positive Experiences

Despite negative reviews, some customers reported positive experiences with specific staff members who provided excellent service.

Management Concerns

There are concerns about management and training, with calls for better employee conduct and accountability.
  • MR
    Maria Roman
    6 days ago
    5.0
    Great serrvice
  • LA
    Luciernaga Azul
    Nov 13, 2025
    1.0
    The phone service at USPS “Los Alamos” is, without a doubt, one of the worst I have ever experienced. It is impossible to reach a real person, as no one ever answers the phone. When trying to follow the instructions in Spanish, they are nearly impossible to understand, that so-called “Spanish” is not even close to being accurate. Overall, they fail to provide quality service in any language.
  • TR
    Timothy Robbins
    Nov 3, 2025
    1.0
    I was at home with my window open. The carrier scanned and posted a missed delivery message on my door, LOOKED me in the eye and walked away. I called out do you need my signature?! She got in her truck and drove off.
  • CC
    Crystal
    Oct 22, 2025
    4.0
    I’m editing my previous review. Apparently my missing mail was delivered a couple of days after my initial post. I was later informed the post office had a lot of mail they were sorting through. When I visited the branch they appeared short staffed. They’re doing the best they can and I appreciate them.
  • MS
    Michael S
    Oct 7, 2025
    1.0
    This is one of the most horrible post offices I have ever experienced in this lifetime. They have caused numerous misdirected and damaged packages. All you get is the run around no matter what you call for. They rarely answer the phone and have clue how to do anything. The passport employee didn't know how to do it, and the fingerprint employee didn't know how to do it either. There is one supervisor there, Quyen, that from what I had heard nobody likes. I even heard of one instance where a carrier who worked there 3 years ago reapplied hoping that Quyen was not there anymore and when seen still working there, left and stopped showing up to work. Murrieta Post office is relatively horrible . . . . .

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.