United States Postal Service

2.5
230 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 39571 Los Alamos Rd! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
39571 Los Alamos Rd, Murrieta, CA
92563, United States

Hours

Reviews

2.5
230 reviews
5 stars
73
4 stars
8
3 stars
6
2 stars
13
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with experiences of rudeness and unhelpfulness from staff.

Delivery Issues

Numerous complaints about misdelivered packages and mail, with some customers not receiving important items.

Staff Attitude

Feedback highlighted a mix of friendly and rude staff, with specific employees noted for their negative behavior.

Phone Support

Customers expressed frustration with the inability to reach a human representative via phone, leading to unresolved issues.
  • JH
    Jason Hunter-Harris
    Dec 24, 2025
    1.0
    Mailman scans my packages as delivered, but there’s no such delivery. I went to the post office with no luck. If you call the service line forget about talking to an actual human being.
  • TW
    Travis Wolfe
    Dec 18, 2025
    1.0
    Poor customer service via phone. Tried calling 3 times but was disconnected each time by a person or automatically. Appears there is no way to talk to another human at the post office.
  • JK
    Joe Khoury
    Nov 28, 2025
    5.0
    I'm gonna get the same haircut as the guy at the front desk
  • JK
    Joseph Khoury
    Nov 28, 2025
    5.0
    Guy with blue mohawk is awesome.I fixed it for you.Have a good day
  • LA
    Luciernaga Azul
    Nov 13, 2025
    1.0
    The phone service at USPS “Los Alamos” is, without a doubt, one of the worst I have ever experienced. It is impossible to reach a real person, as no one ever answers the phone. When trying to follow the instructions in Spanish, they are nearly impossible to understand, that so-called “Spanish” is not even close to being accurate. Overall, they fail to provide quality service in any language.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.