Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 211 Hope St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.7
375 reviews
5 stars
115
4 stars
33
3 stars
26
2 stars
18
1 star
183
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff behavior is mixed, with many customers reporting rude and unhelpful interactions, while others praise specific employees for their kindness and professionalism.
Efficiency
Customers frequently mention long wait times and understaffing, leading to frustration during busy periods.
Package Handling
There are numerous complaints about lost packages and poor tracking, with some customers expressing distrust in the handling of their mail.
Mixed Experiences
While some customers report positive experiences with helpful staff, others describe consistently negative interactions, indicating a lack of uniformity in service quality.
Accessibility Issues
Customers have noted difficulties with the location's accessibility, including long lines and inadequate staffing during peak hours.
- LCLi Yuen Chan4 days ago1.0Slow service and do not offer to tape if the packaging is open
- AAAdamNov 15, 20255.0I'd like to express my appreciation to the postman who delivered my package today (Nov 15) on Willow Park, it is a very important personal document, to be hosnest today is Saturaday and it is rianing, I did not expect this to be delivered, especially this late at night, but it did arrive, THANK YOU!!!
- AZafonso zhanOct 29, 20253.0Postal office with no tape. They charge you for tape 😭 Edit: just found all USPSs are greedy like this. Changed my rating.
- AAAyshOct 8, 20251.0Just 1 employee at 2pm on a weekday. Shameful for a developed country.
- GSGaurav SurtaniSep 30, 20251.0Terrible experience this old person on the counter was super rude. I was just trying to help him and he just gave me the cold shoulder. Wasted my time. And sent me the wrong direction.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service location at 211 Hope St, Mountain View?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, purchase gift cards, and more.
Can I apply for a US passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and most locations also take passport photos. Make sure to complete and print your passport application form beforehand.
Do I need an appointment to use passport services at this location?
Yes, most passport services require an appointment scheduled via the online scheduler. Limited walk-in hours are available at select locations.
What are the operating hours of this USPS branch?
Monday through Friday, 8:30 AM to 5:00 PM, and Saturdays from 9:00 AM to 2:00 PM. The location is closed on Sundays.
Can I rent a PO Box at this Post Office, and how do I do it?
Yes, you can rent a PO Box either online or in person by bringing two valid IDs and a completed application. Visit https://www.usps.com/manage/po-boxes.htm to start the process online.
Is 24/7 access available for PO Boxes at this USPS location?
Most USPS locations provide 24/7 access to PO Boxes in the lobby, though hours may vary. Check with the local Post Office for specific lobby hours.
What nearby options for transportation are available for customers visiting the Post Office?
Airport Taxi Cab Services SFO SJC OAK and SF City Limo provide shuttle and taxi services nearby, helping customers easily reach the Post Office from airports or around the city.
Are there any parks or recreational spots near the Post Office to visit before or after my trip?
Yes, Mountain View Los Altos and Lot 8 park are nearby, offering scenic areas to relax before or after your visit to the Post Office.
What local dining or cafe options are available near the Post Office?
Nearby dining options include Superhot Hot Pot & Korean BBQ, Seasons Noodles & Dumplings Garden, Bangkok Spoon, Fiesta Del Mar Too, and Cafe 86 for coffee and snacks.