Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 211 Hope St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.6
379 reviews
5 stars
113
4 stars
33
3 stars
26
2 stars
20
1 star
187
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of employees yelling or being dismissive.
Service Reliability
Frequent complaints about lost packages and inconsistent mail delivery, with customers expressing frustration over the reliability of services.
Long Wait Times
Customers consistently noted long lines and slow service, often with insufficient staff available to assist.
Mixed Experiences
While some customers praised specific staff members for their helpfulness, overall experiences varied widely, indicating inconsistency in service quality.
- LMLouise MDec 13, 20251.0Staff are always so rude here. Not helpful and unfriendly. I arrived at 2.01 not knowing they were closed at 2pm. One member of staff just screamed closed at me. I wasn’t aware you were closed at this time but didn’t appreciate being screamed at.
- CHCharlie HeinzlDec 12, 20251.0Idk man, this place just blows. Always a slow moving line, and I went one time with a return label on my phone and they told me they cannot even print it there. What type of post office doesn’t have a printer? I would recommend using another postal service.
- SOSelva OscuraDec 11, 20252.0You can't rely on them for receiving packages or mail. This office regularly says they didn't receive packages. * They don't consistently check packages into the USPS system when they receive a last mile delivery by UPS. * They put mail and notifications for packages in the wrong P.O.Box. (I had one package that they denied receiving for a month. When they finally gave me a notification for it, they had written the wrong P.O. Box number onto it, using a marker. They had initially tried to give it to the owner of the P.O. Box that was 100 more than mine (think number 924 instead of 824 as an example). They lost one package for a week because it was "too big"...although it actually could be easily carried tucked under one arm. They've delivered a package to me that was supposed to go to a different customer at a post office >100 miles away.) The price of a P.O. Box has increased far beyond inflation, but reliability continually worsens.
- JWJing WuNov 26, 20252.0I tried to mail some papers and the employee handled them roughly and bent some of the corners. I also had to wait twice in the line, once to buy bubble wrap and a second time to mail my package after packing it. Took about 45 minutes total.
- LCLi Yuen ChanNov 21, 20251.0Slow service and do not offer to tape if the packaging is open
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service location at 211 Hope St, Mountain View?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, purchase gift cards, and more.
Can I apply for a US passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and most locations also take passport photos. Make sure to complete and print your passport application form beforehand.
Do I need an appointment to use passport services at this location?
Yes, most passport services require an appointment scheduled via the online scheduler. Limited walk-in hours are available at select locations.
What are the operating hours of this USPS branch?
Monday through Friday, 8:30 AM to 5:00 PM, and Saturdays from 9:00 AM to 2:00 PM. The location is closed on Sundays.
Can I rent a PO Box at this Post Office, and how do I do it?
Yes, you can rent a PO Box either online or in person by bringing two valid IDs and a completed application. Visit https://www.usps.com/manage/po-boxes.htm to start the process online.
Is 24/7 access available for PO Boxes at this USPS location?
Most USPS locations provide 24/7 access to PO Boxes in the lobby, though hours may vary. Check with the local Post Office for specific lobby hours.
What nearby options for transportation are available for customers visiting the Post Office?
Airport Taxi Cab Services SFO SJC OAK and SF City Limo provide shuttle and taxi services nearby, helping customers easily reach the Post Office from airports or around the city.
Are there any parks or recreational spots near the Post Office to visit before or after my trip?
Yes, Mountain View Los Altos and Lot 8 park are nearby, offering scenic areas to relax before or after your visit to the Post Office.
What local dining or cafe options are available near the Post Office?
Nearby dining options include Superhot Hot Pot & Korean BBQ, Seasons Noodles & Dumplings Garden, Bangkok Spoon, Fiesta Del Mar Too, and Cafe 86 for coffee and snacks.