The UPS Store

3.7
167 reviews
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Business Details

530 Showers Dr, Mountain View, CA
94040, United States
(650) 948-0111
https://locations.theupsstore.com/ca/mountain-view/530-showers-dr
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2847 in Mountain View offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Walmart And Kohls.

Details

  • DeliveryNot available

Location

The UPS Store
530 Showers Dr, Mountain View, CA
94040, United States

Hours

Reviews

3.7
167 reviews
5 stars
98
4 stars
11
3 stars
6
2 stars
6
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness and helpfulness, with some praising individuals like Rachit and Jon, while others reported rudeness and dismissiveness.

Efficiency

Some customers experienced long wait times and slow service, while others noted quick and efficient processing.

Pricing Issues

Several complaints about high prices for printing and packaging services, with customers feeling exploited by additional fees.

Store Cleanliness

The store is generally reported as clean and organized, contributing positively to the customer experience.

Service Consistency

Inconsistent service quality reported, with some customers having excellent experiences while others faced significant issues.
  • HS
    hue simpson
    Dec 26, 2025
    5.0
    I've used this location for years as it's close to where I live. I go as early as possible since it can get busy and the smallest package (oh, they have only one PKG, should be quick, guess again) can end up with complicated time consuming processing. I've found the service efficient, fast, and helpful. No extra chit chat, too much to do. I'm white older female FYI.
  • SL
    Shellee Laubersheimer
    Dec 22, 2025
    5.0
    These guys were great - even with the craziness of the season, I have been in the store several times and each time have been met with kindness and willingness to help.
  • GZ
    Grace Zhang
    Nov 17, 2025
    1.0
    Staff was rude, dismissive, and slow.
  • MS
    Michael Farmer Smith
    Nov 16, 2025
    1.0
    When I walked into the store I was treated in differently . Subtle discrimination if I was Asian they would accepted me there but since I am from Europe they looked at me like I was some kind of piece of white trash and they just ignored me and then they were extremely rude to me when I asked him a question about where do I put this and can I get a receipt and they said no they're very indifferent about it and they told me you were the post office basically threw me out of the business. Discrimination
  • ED
    Elise Dawson
    Nov 12, 2025
    5.0
    Amazing service at this location!!! The manager and people working were extremely helpful and kind! I had lost my wallet and thought it might be there, they went above and beyond to help and followed up after checking again. Really appreciated their time and willingness to help. And i found the wallet :)
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2847 in Mountain View offer?

The UPS Store #2847 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and small business services.