The UPS Store

4.4
156 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7317 in Mountain View offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Grant Park Plaza.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable
  • Wheelchair accessible seatingAvailable

Location

The UPS Store
1250 Grant Rd, Mountain View, CA
94040, United States

Hours

Reviews

4.4
156 reviews
5 stars
128
4 stars
4
3 stars
1
2 stars
2
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Patricia received numerous commendations for her exceptional customer service, being described as friendly, helpful, and efficient.

Staff Attitude

Feedback varied significantly, with some customers praising staff for being polite and accommodating, while others reported rude and unhelpful behavior from certain employees.

Service Efficiency

Many customers noted quick and efficient service, especially for Amazon returns, although there were instances of delays and system issues.

Pricing Concerns

Several reviews mentioned dissatisfaction with pricing, particularly regarding shipping costs and additional fees for packaging.
  • NY
    Neil Y
    1 day ago
    5.0
    Great packing experience for return labels.
  • NA
    Nagarjun Avaraddy
    1 day ago
    5.0
    Generally don’t leave a review but had a very smooth experience at this store today. Had been to get docs notarized. Alexandria was super helpful and quick on a Saturday during closing hour. Recommend for a quick visit.
  • AY
    Ariel Yang
    6 days ago
    5.0
    Staff is friendly
  • MM
    MT Morrison
    Dec 21, 2025
    1.0
    The owner must be a really bad franchise owner, because every time I've tried to go and use this store the employees are super aggravated, often angry and mean. Ignoring their odd hours, and random closires, what's really going on here? It's literally the worst UPS retail store I've been too in the bay area. They refuse to do anything at all that might seem "helpful." Excuse after excuse as to why they can only come up with prices that are much higher than even online UPS. I challenge this owner to find me in order to understand the details as to why this business is lucky to have any customers at all.
  • TB
    Tera Boo
    Nov 24, 2025
    5.0
    Patricia is just awesome! Like a 5-star detective, she went above and beyond resolving a package delivery issue I experienced. She provided excellent customer service in resolving the matter to my satisfaction. Highly recommended!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7317 in Mountain View offer?

The UPS Store #7317 offers expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, computer access, and passport/photo ID services.