The UPS Store

Reviews

• AJ

  AL Jones

  Apr 1, 2026
  5.0
  ​I am writing this because, in a world where customer service often feels like a lost art, Jessica and Ruby are absolute master artists. I frequent the UPS Store on Eucalyptus Avenue in Moreno Valley, CA, and I can say without exaggeration that these two women have completely redefined what I expect from a business. ​It is rare to find employees who lead with their hearts. Every time I walk through those doors, I am met with more than just a greeting; I am met with a level of kindness, patience, and genuine human concern that is profoundly moving. Whether the store is quiet or chaotic, Jessica and Ruby remain steady. They never rush a soul. They give themselves fully to every customer, ensuring that every person leaves feeling seen and supported. ​To the Management and Ownership: Jessica and Ruby are the heartbeat of your store and a credit to the Moreno Valley community. Their smiles and their impeccable characters aren't just "good for business"—they are the business. They have earned my absolute loyalty; as long as they are behind that counter, I will never step foot in another shipping center. ​I truly believe that excellence this rare deserves more than just a "thank you." To honor the value they bring to your brand, I strongly urge the company to recognize them with the management promotions and monetary rewards they have clearly earned. Employees like Jessica and Ruby are once-in-a-career finds. Please, do not let their hard work and beautiful spirits go unrewarded. They are your greatest assets, and they deserve to be treated as such. ​ With the utmost gratitude, ​AL Jones
• EO

  Email One

  Apr 1, 2026
  5.0
  Excellent Service in person and over The phone, Patience and Professionalism to another extent. We need more people like this. With people with this high quality of customer service we would have a better world. Ruby! You need a raise. Thank You! So Much! This lady needs to be promoted! Money, Money, Money, This lady takes care of Us customers. Take care of her. Thank You!
• KM

  Karla Menjivar

  Mar 31, 2026
  5.0
  I love coming here, I don’t go to the post office anymore. The service here is great! Stephanie was so nice and very helpful First time I seen her there. A+ store 7197
• BH

  Beverly Hall

  Mar 24, 2026
  5.0
  The staff at this UPS location are awesome, especially Jessica who helped me today. She was so patient, pleasant, and friendly. As I was leaving I thanked her for being so nice. We need to have more people like Jessica in the world.
• RM

  Ruth Myers-Porter

  Mar 24, 2026
  1.0
  I’ve had so many issues with this location: having to retake and mail (I had to argue to have postage reimbursed) my passport photo, inconsistent payments for mailboxes (sometimes they take 1 month & others they make you pay 3 months) , etc. ugh I hate UPS.

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