United States Postal Service

2.1
299 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 23580 Alessandro Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
23580 Alessandro Blvd, Moreno Valley, CA
92553, United States

Hours

Reviews

2.1
299 reviews
5 stars
59
4 stars
16
3 stars
17
2 stars
17
1 star
190

What are people saying?

AI-generated from recent customer reviews

Long Wait Times

Customers frequently reported long lines and slow service, often waiting 30 minutes or more to be attended.

Customer Service

Feedback on customer service was mixed; while some employees were praised for being friendly and helpful, others were criticized for being rude and unprofessional.

Delivery Issues

Numerous complaints were made about lost packages, incorrect deliveries, and poor handling of mail, leading to frustration among customers.

Facility Conditions

The post office was described as dirty and poorly maintained, with issues such as broken mailboxes and inadequate staffing contributing to a negative experience.

Operational Hours

Customers expressed dissatisfaction with inconsistent hours and closures, leading to inconvenience when trying to access services.
  • MQ
    M Qr
    2 days ago
    1.0
    Illegally allowed someone to change the locks themselves (by providing the mail courier with a lock) without paying, without showing proper identification and without thoroughly verifying just because their id/drivers license had the address. They were and are not the homeowner, they are not anything other than a resident. Yet, when we went to the post office with all the required documents, we had to pay $50 That fee should have been refunded for the inconvenience and were owed more than an weak apology for this federal offense
  • AP
    Andy Payan
    Oct 22, 2025
    1.0
    I just moved to this area, every day I take packages to this Post Office, no matter what time you go to drop them they always scan them until the next day even when they are Priority Mail 😏 also at lunch time they only have one window open, long line.
  • GV
    Guillermo Vega
    Oct 17, 2025
    1.0
    Horrible service they take for beer they talk too much over 10 people waiting 2 employees
  • TC
    The saga continues
    Oct 11, 2025
    1.0
    I set up a scheduled delivery for last weekend and do you think it was delivered? lol They pulled a "return to sender" on me smh I was home all day and never received my documents, which were sent from the state of California! This location has poor reviews,but a course our reviews will be overlooked and dismissed lol Being lazy and doing the bare minimum isn't going to cut it! Get y'all act together!
  • RJ
    Ruby Jones
    Oct 9, 2025
    1.0
    Lobby was closed when usually opens at 6am. There was no notification as to what time it would open.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.