The UPS Store

3.0
169 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0670 in Moreno Valley offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Towngate Shopping Center Between Sunnymead And Towngate.

Details

  • DeliveryNot available

Location

The UPS Store
12625 Frederick St, Moreno Valley, CA
92553, United States

Hours

Reviews

3.0
169 reviews
5 stars
75
4 stars
9
3 stars
5
2 stars
3
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were reported as rude and unprofessional.

Store Hours

Customers frequently complained about the store closing earlier than advertised hours, leading to frustration and wasted trips.

Pricing Issues

Several reviews highlighted dissatisfaction with additional charges for services like taping boxes and printing labels, which many felt were unreasonable.

Cleanliness and Organization

The store was noted for being clean, but there were concerns about the organization and handling of packages, with reports of lost items and poor tracking.
  • DT
    dan teddy
    1 day ago
    1.0
    i don't often leave reviews but i visited UPS along with my brother to get mail sent off on sunday, january 11th @ 2:00pm. there was only one person working there, who appeared to be a bearded white male in glasses. i work in customer-facing jobs so i understand how exhausting it is especially when you're understaffed, but it gives no excuse for this male worker to be condescending to us while handling the packaging. my brother politely asked, "may i please get this taped?" and the staff replied, "i guess" in a curt tone, which made the whole room feel tense and awkward. and as i politely tried to point out a minor spelling mistake he rudely cut me off and said "don't tell me that" as if he was offended, like he assumed i thought he was dumb or something, but instead he looks childish and a little embarrassing to those are watching. it's giving "me, me, me" when i just want this package to be sent correctly, especially when i paid $29 dollars for this service. i left there feeling uncomfortable and do not plan on coming back. next time, don't understaff your workers. but even then, that attitude was unacceptable. he needs to get better training lol.
  • MM
    Mel Mel
    6 days ago
    1.0
    Incredibly rude workers. I have been in this location 3 times unfortunately. They were rude all the time you have to wait for them to finish their food to work 0 customer service. Their manager is rude too sadly.
  • PO
    Pink Ocean
    Dec 22, 2025
    3.0
    Their quick and all but the building is to small and they have no AC. They have a huge pile of packages that they toss.
  • NN
    NEWNEW
    Oct 29, 2025
    5.0
    Daniel was awesome!!! He helped us mail important documents to the DMV and gave us tracking. Thank U! :)
  • JB
    Jazzmonae Blackwell
    Oct 16, 2025
    5.0
    Went in to deliver a package and Daniel was extremely helpful and kind. I would definitely go back to this location.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Moreno Valley offer?

The UPS Store in Moreno Valley offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.