United States Postal Service

2.6
90 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5186 Benito St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5186 Benito St, Montclair, CA
91763, United States

Hours

Reviews

2.6
90 reviews
5 stars
28
4 stars
7
3 stars
3
2 stars
4
1 star
48
  • JJ
    John
    Jan 6, 2026
    5.0
    Had a passport appointment for my daughter. Everyone was so nice and patient. Service was Top tier Thank you. And yes we finally got the picture.
  • SA
    Stephanie Allen
    Jan 3, 2026
    1.0
    Do NOT schedule a passport appointment here ever. I have tried 2 times over the last 5 hrs. They are always short staffed and will not see you so you need to make an appointment another day. Lady called me 3 times to tell me I needed to reschedule because she "forgot" she talked to me. Dave yourself the headache.
  • JV
    James Vuong
    Dec 17, 2025
    1.0
    Had an appointment right at 12PM and arrived early to sit in line for 10 minutes, then was told to wait in the lobby by a worker. After about 20 customers has passed, someone else had a passport appointment in line was served first even though I have been waiting for 50 minutes. They kept telling me that they would call my out for my appointment but never called me out. Don't come here for a passport appointment, they just tell you to stand in the lobby and don't help at all. If you do come here, just keep standing in line. They will never call out the appointment name for passports.
  • AA
    Alma Aguilar
    Aug 11, 2025
    1.0
    I live in LA.I need help.I'm on disability.I need my mail delivered🧐 intelligently in the mail box at Glassell Park, CA. From: *Alma Isela Aguilar
  • BW
    Bassem Wisa
    Jan 24, 2022
    1.0
    Never schedule an appointment with this office, no respect for your time . My wife schedule an appointment for passport for our child, when we arrived a clerk told us the person who do the applications did not show up , so where we didn’t receive an email or notification to reschedule as we took the day off from our work . I asked for manger . He buzzed him and then he said he is not here too . No one cares , no one charge . What do you expect for your services . NEVER make an appointment here . Bad customer service and attitude.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.