United States Postal Service

3.3
78 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 225 S Ivy Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
225 S Ivy Ave, Monrovia, CA
91016, United States

Hours

Reviews

3.3
78 reviews
5 stars
34
4 stars
8
3 stars
6
2 stars
5
1 star
25
  • DL
    Donghee Lee
    Sep 17, 2025
    5.0
    Staff here are very kind and friendly. My friend sent me a package and miswrote my apartment number and my package got delivered to that apartment’s mailbox. So I couldn’t find my package even though it said it was delivered, and I came in to locate my missing package. The supervisor here was quick figuring out why I was missing my package and fixed the issue within 30 minutes I went in even though it was technically my friend’s fault.
  • VA
    Valerie A.
    Aug 2, 2025
    1.0
    Two rude clerks females rushin me Saturday .
  • JH
    Judy Hampton
    Jun 30, 2025
    5.0
    Easy access, customer friendly. Representatives are knowlegeable, helpful, and courteous.
  • GS
    Garrett Schlageter
    May 29, 2025
    1.0
    Very bad customer service. Inconsistencies with postage. I’m not taking my business here anymore.
  • RM
    Rudy Magana
    Jan 10, 2013
    2.0
    Hi folks, I normally do not write review whether the service is good or bad but I the service at Monrovia Post office was poor enough for me to write one. I get two days off a week and I decided to visit the post office on one of them. I lost my passport and I require a new one in order to travel. I am not sure why thi particular Post office offers this service if they do NOT like to do it. I went in The Monrovia Post office as soon as I walked in I saw a sign stating passport service. So I waited in front of the desk where you are supposed to. 15-min passed by I am still waiting keep in mind there is staff people looking at me knowing what I am there for every 40 sec they look at me and still no one helps me. Another 15- pass and I am still waiting. I am well aware that they close the passport service at 3pm the time was now 2:30pm ( Thursday Jan 10 2013). I felt as if they were waiting for 3pm in order for them to help me and if so were they planning to simply say " the time is now 3pm passport service is closed?" After the long wait I decided to leave and visit a different post office in Duarte CA. I arrived at 2:45pm and they manage to get me in and out with in 15 minutes (yes, I had all paperwork ready to go). Long story short, Do not visit the Monrovia Post office for passport service, unless you have multiple hours to spare. I was very disappointed especially since they are my local office. Staff are lazy and do not care about customer service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.