United States Postal Service

2.3
167 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2300 Sylvan Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2300 Sylvan Ave, Modesto, CA
95355, United States

Hours

Reviews

2.3
167 reviews
5 stars
41
4 stars
10
3 stars
10
2 stars
7
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude and unhelpful service from staff, with specific complaints about certain employees.

Delivery Issues

Many customers reported chronic problems with package deliveries, including misdeliveries and lost packages, leading to frustration and dissatisfaction.

Staff Efficiency

While some customers praised the efficiency of staff during busy times, others noted long wait times and understaffing as major issues.

Facility Condition

Several reviews highlighted the poor condition of the post office's facilities, including cleanliness and maintenance concerns.

Mixed Experiences

Some customers had positive experiences with friendly staff and efficient service, contrasting sharply with the negative experiences reported by others.
  • GM
    Ganet Mekhaeel
    Nov 13, 2025
    1.0
    Very bad service
  • SL
    SUN IK LEE
    Nov 1, 2025
    5.0
    I always have a good experience. Everybody is nice and helpful.
  • CT
    Cynthia Typaldos
    Oct 20, 2025
    1.0
    The counter clerk was discourtious, rude, and appears ignorant of how the system works. I passed her two standard boxes. I accidentally clicked the wrong button on one & she treated me with disdain. Got past that then the screen about what type of receipt do you want flashed by without giving me a chance to respond. I wanted an email but could not get one. When I told her the screen would not let me respond she acted like this was news to her, which is impossible. It happens every time I go in there to mail a package. The clerks should know the basics of how the system works & be aware of user interface issues. Basically she treated me rudely & with contempt. I suspect she treats others this way too but few will bother to write it up. Time 3:28pm, date Monday 10/20/2025, clerk at far end of the counter but closest to the beginning of the line.
  • DS
    DkkSCs S
    Oct 15, 2025
    1.0
    This is the fourth time a package for me has been delivered to the wrong street. The first three times I was able to talk to the person who delivers my mail (calling the post office itself never helped, creating a help ticket has never helped) and get it resolved. But she's gone and now I have no way of solving this chronic issue. My package was delivered to the wrong address on 10/9/25. I talked to the new person who informed me my package was not misdelivered on 10/10/25. Today, 10/15/25, my package arrives open and empty. If it wasn't something that cost less than ten dollars I'd probably be yelling this review inside the post office instead of writing it out here.
  • CS
    Caroline Schmitz
    Aug 13, 2025
    5.0
    I love going to this post office. I know they never have pens, so bring yours and it may be full. But Laday and Sunil and some others are so sweet and I feel so happy on coming here and working with them for my mail.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.