United States Postal Service

2.8
161 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 715 Kearney Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
715 Kearney Ave, Modesto, CA
95350, United States

Hours

Reviews

2.8
161 reviews
5 stars
52
4 stars
17
3 stars
11
2 stars
10
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly from specific employees, leading to a negative customer experience.

Delivery Issues

Customers reported significant problems with mail delivery, including lost mail, delayed packages, and incorrect deliveries.

Mixed Experiences

While many customers expressed frustration, some noted positive interactions with specific staff members who provided helpful and friendly service.

Long Wait Times

Several reviews mentioned long wait times both in-store and for phone support, contributing to customer dissatisfaction.

Inconsistent Service

Overall service quality varied greatly, with some customers experiencing efficient service while others faced significant delays and issues.
  • SG
    Sydur Graham
    Dec 8, 2025
    4.0
    A little hint for others who ship often: Do NOT drop off at the post office UNLESS you need a receipt/acceptance scan-in. I have no idea why, but this post office takes forever to get packages out. Multiple times now I have dropped off first thing in the morning and the package doesn't move for days. I'm not sure if they put them together in batches first or if this location is just slow. Here's a tip: drop off at a UPS store, they accept USPS packages and have multiple pickups a day, meaning your package will go directly on a truck, and most likely to Sacramento by EOD. The only catch is you won't get a receipt and the tracking won't show "scanned into post office", which can be important when shipping expensive packages.
  • LL
    Lori Lane
    Nov 25, 2025
    1.0
    Very rude and unprofessional. I came in today 11/25/2025 between 2:15pm and 2:45pm. There’s a wait and I’m on crutches, disabled. I was having pain with my leg about to give up on me, and I politely asked the man with white hair behind the counter for a chair. He told me that they don’t have chairs. I pointed at the chair behind him and he said “we can’t let you use our chair” I asked why and he sighed rudely and ignored me. A lady even said he was being rude for no reason. He was busy happily chit chatting with other white customers about Thanksgiving and making drinks, but he was cold and made me feel unwelcome.
  • CC
    Cinthia Carrillo
    Nov 20, 2025
    1.0
    Rick is EXTREMELY rude. I don’t know why he is up on the counter if he acts like he doesn’t want to work there.
  • BO
    Beau Osmundson
    Nov 13, 2025
    1.0
    Terrible over the phone service cannot speak to an actual person
  • MJ
    Marissa Johnson
    Aug 12, 2025
    1.0
    Horrible customer service don’t even bother calling for anything

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.