The UPS Store

Reviews

• CW

  Charles Weber

  Nov 16, 2025
  5.0
  The professionalism and helpfulness of the staff was great and will continue to take my shipping there
• IU

  Iren Ulikhanova

  Nov 14, 2025
  1.0
  I have visited this UPS location many times before, and I have always left completely satisfied. The staff has always been professional, helpful, and able to resolve all my shipping and return needs without any issues. However, today’s experience was completely different. The three employees who were working today acted as if they simply did not want to work. I came in with several items, to process my returns, and it felt like they were just too lazy to help and did not even try to solve the problem. This is unacceptable and shows a lack of respect for UPS customers. I am extremely disappointed with the service I received today.
• AB

  Art Barajas

  Oct 4, 2025
  5.0
  I've been here several times and never had a bad experience. Wait time has been reasonable and service great.
• LC

  LUCY CARRILLO

  May 29, 2024
  1.0
  It is with much discernment I write this negative review. I attempted to work with the owner to retrieve my ring since June 2023. I write this to save people the headache of dealing with this store. PLEASE GO TO ANOTHER LOCATION! My name is Lucy Carrillo I am an LAUSD Coordinator and have worked in the community of the city of San Fernando for over 25 years, and if I am taking the time to write this review and pursue other avenues to retrieve my ring it is as a result of the way the owner GABBY treated me during this incident and to ensure that this doesn't happen to another. An employee from this office negligently mixed up the address numbers and sent my ring to the wrong location back in June. I didn't realize until a month later when I called EFFY the ring company. It was EFFY who looked up my tracking number and made the discovery. Upon contacting the store I was told that I had sign and approved it so they basically washed their hands from their mistake. However, let me explain what happened the day I came in to the store. The woman that helped me, neglected of explain or offer any insurance or protection guards when she saw the ring ( First time sending anything via UPS on my own accord usually returns with return labels). She neglected to to advise me check that all information she had entered and that she had copied from a Customer Repair Form I handed to her was correct. She quickly dismissed me told me to sign and I didn't even see if the ring had been packaged. I as trusting consumer trusted I was in good hands and all was well and my ring was on it way to get repaired. It has been a nightmare to say the least, I have contacted Gaby the store owner and have either received the runaround or spoken to him and with his condescending demeaner where he explained how it was basically my FAULT for signing off. Not only did his employee proceeded unprofessionally, but how they conducted themselves is appalling and shameful. He basically did not take any responsibility for the loss of my ring of felt that his store should repair the damage. I have been back and forth since June and finally today he advised that I should receive a check for 129 and he would pay me for $100. I firmly felt this was unacceptable, and today I write this review and on Monday I will file a law suit, contact the BBB and escalate this to their corporate office. I'm positive that they would frown on the way this UPS store is representing their name in the way they're conducting business.
• CT

  Carmen T

  May 14, 2022
  5.0
  Great place, all people here are nice and know how to get you out fast

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