United States Postal Service

2.7
225 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 450 S Abel St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
450 S Abel St, Milpitas, CA
95035, United States

Hours

Reviews

2.7
225 reviews
5 stars
73
4 stars
19
3 stars
12
2 stars
8
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some staff being praised for helpfulness, particularly Kamaljit, while others were criticized for rudeness and inefficiency.

Delivery Issues

Numerous complaints about mail theft, delayed deliveries, and packages marked as delivered but not received.

Passport Services

Passport services received negative feedback for long wait times and unprofessional staff, with some positive experiences noted.

Facility Operations

Customers expressed frustration over limited hours, incorrect information about services, and the need to purchase supplies like tape.

Overall Experience

Overall, experiences vary widely, with some customers reporting satisfactory service while others describe it as the worst they've encountered.
  • NA
    Naveed a
    Nov 8, 2025
    1.0
    The staff here is not trained, they don’t even know how to process the mails, take lots of time to attend one person, there is no manager here to whom you can talk about the issues.
  • WL
    Wen Li
    Nov 5, 2025
    5.0
    I want to thank the manager with glasses. I told him that my package showed “delivered” five days ago, but I never received it. As soon as he heard that, he immediately asked me to provide the tracking number and said he would have the mail carrier check the mailbox again within an hour. I honestly didn’t have much hope, but two hours later, my package came back — lost and found. Thank you all, that was incredibly fast!!
  • SH
    Shoto Todoroki (Icy Hot)
    Oct 31, 2025
    1.0
    I've lived in Milpitas for 2 years, and whenever I get a package "delivered" by USPS it's a 50/50 shot it will not get delivered, and I'm highly suspecting the mailmen are thieves. I've had medication and expensive packages shown as delivered to my parcel box, but it will be empty. When I reached out to the post office all they would say is "sorry", and then told I'm SOL. This is why we need to cut their budget and am now insisting shippers deliver using FedEx or UPS as leaving a package on my doorstep is apparently more secure than trusting these criminals
  • BM
    B. MIchael McFarland
    Oct 14, 2025
    1.0
    How ridiculous! A full service USPS that does not have postcard stamps in stock and has no kiosk at which to buy stamps.
  • AD
    Amy Dai
    Sep 14, 2025
    2.0
    The post office on Abel st Milpitas is a place I rarely go to. Yesterday, I went to return a dress package and needed tape to seal it, but the staff told me they didn't provide it. The next day, I went to mail the package again. There was a QR code on the USPS website. The staff scanned it several times but failed. I reminded her to type it in, but it didn't work either. The QR code is right there on the post office website, so why can't they read it? The office is only open half a day on Saturdays and closed on Sundays. I had to go home and change the return mailing to UPS, which is open all day on Saturdays. I went in and the mailing was completed in just a minute. So USPS service is really terrible.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.