The UPS Store

2.5
256 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0574 in Milpitas offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Milpitas Town Center Behind City Hall.

Details

  • DeliveryNot available

Location

The UPS Store
142 N Milpitas Blvd, Milpitas, CA
95035, United States

Hours

Reviews

2.5
256 reviews
5 stars
83
4 stars
6
3 stars
7
2 stars
14
1 star
146

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praise the new management for improved service.

Pricing Issues

Several reviews mention high prices for services and materials, such as tape and boxing, leading to dissatisfaction among customers.

Management Change

Many reviews suggest that the store has undergone a management change, with mixed reactions; some customers appreciate the new staff while others feel the service has declined.

Efficiency

Some customers report quick and efficient service, particularly for Amazon returns, while others experienced delays and poor handling of packages.
  • NP
    Nainesh Patel
    2 days ago
    1.0
    Avoid this location at all costs! I have consistently been overcharged here compared to other ups locations. For the exact same package (same size and weight), I paid double what the UPS store across the street charged. To make matters worse, the staff is incredibly rude. Save your money and your time—go elsewhere.
  • SB
    Sudeep B
    Dec 27, 2025
    5.0
    Best UPS store in the area.
  • AY
    Alice yu
    Nov 10, 2025
    1.0
    This courier company's service is terrible. I sent two boxes of health supplements to China, and they wanted to charge me $165. I said it was too expensive, and they recommended USPS, saying they could also do USPS shipping. They told me it would take 6-10 days to arrive in China and charged me $95.99. Two weeks later, I received a returned package. Customs indicated that the customer form was not filled out, which was clearly their mistake. However, the manager became very rude after learning I didn't want to ship anymore, making all sorts of excuses and refusing to give me a refund. I had no choice but to complain to UPS. I hope everyone will avoid this service. 这个快递公司服务太差了,我寄了两盒保健品去中国,他们要收我$165,我说太贵了,他们推荐让我用usps,说他们也可以做usps,告诉我6-10天中国可以收到,收了我$95.99,结果2周以后我收到了退件,海关提示没有填写顾客表格,这明显是他们的工作失误,但是那个负责人在得知我不想再邮寄以后,态度非常差,各种理由推卸责任并不同意给我退款,我只好投诉UPS,希望大家不要选择这家服务。
  • KP
    Khoa Phung
    Oct 15, 2025
    5.0
    Amazing store. The people / owners are so hard working, fast, respectful and organized. I usually don’t recommend a UPS store but this one is truly fantastic. Thank you for providing great service to our community !!!
  • XX
    X.Z
    Sep 25, 2025
    1.0
    For Amazon drop off, if you forgot to tape the box , you need to pay $2.00 to the store to tape it for you. I actually went to Staples nearby to buy a pack of tape which I believe it's more cost-effective. Staples taped it for me for free; and if the box is not too big, you can drop it there.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Milpitas offer?

The UPS Store in Milpitas offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.