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The UPS Store

2.5
(262 reviews)

Business Details

142 N Milpitas Blvd, Milpitas, CA
95035, United States
(408) 946-4140

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0574 in Milpitas offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Milpitas Town Center Behind City Hall.

Details

  • DeliveryNot available

Location

The UPS Store
142 N Milpitas Blvd, Milpitas, CA
95035, United States

Hours

Reviews

2.5
262 reviews
5 stars
87
4 stars
6
3 stars
7
2 stars
14
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising the friendly and helpful staff, while others report rude and unprofessional behavior.

Pricing Issues

Several customers expressed dissatisfaction with pricing, claiming they were overcharged compared to other locations and faced unexpected fees for basic services.

Management Changes

There are indications of recent management changes, with some customers noting improvements in service, while others still report poor experiences.

Efficiency

Many customers appreciated the quick service and efficiency, especially for Amazon returns, although some experienced delays and issues with package handling.
  • AF
    aster flower
    Feb 18, 2026
    5.0
    ample parking, super helpful staff. very quiet and nice inside. so efficient I was in and out in less than a minute
  • SN
    Sea N
    Feb 17, 2026
    1.0
    Don’t bring returns to this location. They’ll look for any excuse to charge you, even if the return should be free. They’ll claim the box or tape “isn’t acceptable,” say the label/QR code isn’t valid, or insist they have to print a label, then push you into buying supplies or paying extra fees. We’ve never had this problem at other stores, but this one feels deliberately set up to squeeze customers. Avoid it and use a different location. Scam
  • JJ
    John Allen III (Junior)
    Jan 27, 2026
    5.0
    I wasn’t even ready before I went inside the store and they still took their time with me
  • LL
    Lin Li
    Jan 23, 2026
    1.0
    When I returned items to Amazon, I was required to pay $9 to buy a UPS box. I have never been asked to buy a UPS box for returns before — only with this seller. In addition, they required me to put two items into one single box, and the total weight was about 70 pounds. I do not believe any ordinary person can lift a 70-pound package safely. UPS made this request only to charge the extra $9, and in the end they did not even use the box.
  • DL
    Donna Levi
    Jan 20, 2026
    5.0
    I went to this store today for the first time. I was very satisfied with the service, location is convenient too. It was around noon, there was no line, the nice lady scanned my package and asked if I wanted the receipt, and I was out in 1-2 minutes.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Milpitas offer?

The UPS Store in Milpitas offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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